Notices

January 2018

EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1)

11 Jan 2018 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1) Thank you for using Canon products. Firmware Version 1.4.1 incorporates the following improvements and fixes: Changes the maximum number of "Release cycles" displayed from 1,000,000 ...

December 2017

How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature ​Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide ...

How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when ...

How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated ...

How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...

September 2017

Updated
To Users of the EOS C700 / EOS C700 PL / EOS C700 GS PL Digital Cinema Cameras

07 Sep 2017 — To Users of the EOS C700 / EOS C700 PL / EOS C700 GS PL Digital Cinema Cameras Thank you for using Canon products. We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon, workaround and support plan are described below. ...

Updated
EF50mm f/1.4 USM Interchangeable Lens for Digital SLR Cameras and Mirrorless Cameras

05 Sep 2017 — To Users of the EF50mm f/1.4 USM Interchangeable Lens for Digital SLR Cameras and Mirrorless Cameras Thank you for using Canon products. We have determined that some EF50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon's service policy are described ...

June 2017

Connect Station CS100, Firmware Update Version 2.5.2

29 Jun 2017 — ​To Users of Photo and Movie Storage Device "Connect Station CS100"(Firmware Version 2.5.2) Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

Updated
Windows OS Compatibility List for Inkjet Printer / Scanner

28 Jun 2017 — Windows OS Compatibility List for Inkjet Printer / Scanner   Updated 28 June 2017   List of Products Supported PIXMA TS Series   |   PIXMA G Series   |   PIXMA PRO Series   |   PIXMA iP Series   |   PIXMA iX Series ...

How to Protect Against WannaCry Ransomware

14 Jun 2017 — How to Protect Against WannaCry Ransomware Thank you for using Canon products.It is found that ransomware known as WannaCry malware that forces users to pay a "ransom" to regain access to their data has been spreading worldwideTo ensure the safe and secure use of Canon varioPRINT production printers ...

Updated
EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1

02 Jun 2017 — Users of the EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1 Update: We have updated Version 1.1.2 which resolves this issue as described in our original announcement on 17 May 2017. Firmware Version 1.1.2 incorporates the following fix: Corrects the ...

May 2017

EF 24-105mm f/4L IS II USM Lens

17 May 2017 — To Users of the EF 24-105mm f/4L IS II USM Lens for Canon Digital SLR Cameras Thank you for using Canon products. We have determined that some EF 24-105mm f/4L IS II USM lenses exhibit an AF operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below. We ...

Updated
Notice Regarding Malfunction during Use of VPG130 CFast Card for EOS C300 Mark II / EOS C300 Mark II PL Digital Cinema Cameras

16 May 2017 — To Users of the EOS C300 Mark II Digital Cinema Camera Thank you for using Canon products. For the EOS C300 Mark II Digital Cinema Camera equipped with Firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG130 CFast card ...

March 2017

Updated
To Users of the PowerShot S100 Digital Camera

31 Mar 2017 — To Users of the PowerShot S100 Digital Camera Thank you for using Canon products. Update: Please note that the free repairs described below, which we announced on June 28, 2012, will end on September 30, 2017. It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused ...

December 2016

Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras

13 Dec 2016 — Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras Thank you for using Canon products. It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit ...

Updated
To Users of certain Canon DSLR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses

05 Dec 2016 — To Users of certain Canon DSLR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses"Notification about Lens Aberration Correction" Thank you for using Canon products. It has been confirmed that when using the EF-S 18-135mm f/3.5-5.6 IS USM or EF 70-300mm f/4-5.6 ...

September 2016

About macOS 10.12 (Sierra) Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet Printers

20 Sep 2016 — About macOS Sierra v10.12 Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet Printers Thank you for using Canon products. We have identified a phenomenon in which the PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format ...

August 2016

EOS 7D Mark II, Firmware Update

25 Aug 2016 — To Owners of the EOS 7D Mark II Digital SLR Camera ​Thank you for using Canon products Regarding the EOS 7D Mark II digital SLR camera, we are planning to release Firmware Version 1.1.0 for download from the Web in order to enhance the functions. Changes Changes in the firmware:We are planning to incorporate ...

February 2016

Canon "Macro Ring Lite MR-14 EX II" Notice of Error Correction in Instruction Manual (Regarding Use of Filter)

24 Feb 2016 — Canon “Macro Ring Lite MR-14 EX II” Notice of Error Correction in Instruction Manual (Regarding Use of Filter) Thank you for using Canon products. There is an error in the instruction manual for the "Macro Ring Lite MR-14EX II" which was released in May 2014. This notice conveys the details of the error ...

Canon Telephoto EF Lens Accessory To Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII)

24 Feb 2016 — Canon Telephoto EF Lens AccessoryTo Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII) Thank you for using Canon products. We have become aware that some of the above products sold from April 2014 onwards have been assembled with the polarizing filter glass reversely fitted. The details ...

To Users of the EF-S 18-200mm f/3.5-5.6 IS Interchangeable Lens for Canon Digital SLR Cameras

16 Feb 2016 — To Users of the EF-S 18-200mm f/3.5-5.6 IS Interchangeable Lens for Canon Digital SLR Cameras Thank you for using Canon products. We have discovered that there are cases in which some EF-S 18-200mm f/3.5-5.6 IS products may have screws that come loose inside the lens and which may interfere with zoom ...

To Users of Photo and Movie Storage Device "Connect Station CS100" Firmware Update, Version 1.2.0

11 Feb 2016 — To Users of Photo and Movie Storage Device "Connect Station CS100" Firmware Update, Version 1.2.0 Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

January 2016

Updated
Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting (During Use With 7 or More Units) When Using the Canon Speedlite 600EX-RT and Speedlite Transmitter ST-E3-RT

08 Jan 2016 — Notice Regarding Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting (During Use With 7 or More Units) When Using the Canon Speedlite 600EX-RT and Speedlite Transmitter ST-E3-RT Thank you for using Canon products. Phenomena Except as described below, the following will occur with ...

October 2015

Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera

15 Oct 2015 — To Users of the EOS C300 Mark II Digital Cinema Camera Regarding the Phenomenon of Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera Thank you for using Canon products. We have become aware that there may be cases of skipped frames in footage recorded in ...

March 2015

To Protect Your Printers From Unauthorized Access

24 Mar 2015 — To Protect Your Printers From Unauthorized Access If you are connecting your printer(s) to the network, please refer to this document on how to protect your printers from unauthorized access.

February 2015

Updated
To the Users of Professional Camcorders XF205 / XF200 (NTSC)

26 Feb 2015 — To the Users of Professional Camcorders XF205 / XF200 (NTSC) Thank you for using Canon products. The following phenomenon has been confirmed with the Professional Camcorders XF205 / XF200. Canon is now in the process of making preparations to correct this phenomenon. Phenomenon After returning the Camcorder ...

September 2014

Firmware Update Notice for PIXMA MG7170, PIXMA MG6470, PIXMA MG5570, PIXMA MG3570, PIXMA E560, PIXMA MX477, PIXMA MX537, PIXMA iX6870 and PIXMA iP8770 (Security Enhancement)

25 Sep 2014 — Firmware Update Notice for PIXMA MG7170, PIXMA MG6470, PIXMA MG5570, PIXMA MG3570, PIXMA E560, PIXMA MX477, PIXMA MX537, PIXMA iX6870 and PIXMA iP8770 (Security Enhancement) Thank you very much for using Canon products. Canon continuously strives to provide our customers with high security products that ...

July 2014

To PIXMA MG3570 Users

03 Jul 2014 — To PIXMA MG3570 Users Thank you for using Canon products. We have identified a phenomenon in which certain batches of the model PIXMA MG3570 does not turn on in some instances. Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We ...

August 2013

Updated
After-Sales Service Support for Inkjet, Inkjet AIO, Inkjet Fax and Scanner

30 Aug 2013 — After-Sales Service Support for Inkjet, Inkjet AIO, Inkjet Fax and Scanner Note:*1: New product model launch after Aug 2013 is not listed here.*2: Those models indicated with "-" means the After-Sales Service Due Date is not fixed yet.*3: If you wish to repair a product model beyond the After-Sales Service ...

November 2012

To customers of the PIXMA PRO-10 or PRO-100

19 Nov 2012 — To customers of the PIXMA PRO-10 or PRO-100 Thank you for using Canon products. We have identified a phenomenon in which the firmware does not operate properly in some of the PIXMA PRO-10 and the PIXMA PRO-100. Phenomenon: The ink level may not be indicated properly in some instances. Affected Products: ...

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