Notices

August 2018

Regarding the Results of Our Investigation Into Vulnerabilities in Products Equipped with Fax Functions

30 Aug 2018 — Regarding the Results of Our Investigation Into Vulnerabilities in Products Equipped with Fax Functions Recently, researchers reported on vulnerabilities found in the communication protocols in the fax functions of certain products. (CVE-ID: CVE-2018-5924, CVE 2018-5925). Please  refer here for ...

February 2018

Information on 'Meltdown' and 'Spectre' Vulnerabilities

20 Feb 2018 — Information on 'Meltdown' and 'Spectre' Vulnerabilities Thank you for using Canon products.With the recent disclosure of "Meltdown" and "Spectre" vulnerabilities, we would like to provide information on how it affect our products.Supplementary Information on 'Meltdown' and 'Spectre': The vulnerabilities ...

December 2017

How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature ​Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide ...

How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when ...

How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated ...

How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...

November 2017

To customers of the PIXMA TS8070 and TS6070

01 Nov 2017 — To customers of the PIXMA TS8070 and TS6070 Thank you for using Canon products. We have identified a phenomenon in the feed roller gear (the white gear) on certain units of PIXMA TS8070, or TS6070 printers. Phenomenon In rare instances during the use of printer, the feed roller gear comes off due to ...

October 2017

Updated
Mac OS X Compatibility List for Inkjet Printer / Scanner

02 Oct 2017 — Mac OS X Compatibility List for Inkjet Printer / Scanner​ Support for the following Canon Products Product Type Mac Operating System Driver Support Update Inkjet PrintersInkjet Multifunctional PrintersScanners Click here Mac OS Operating System support status for your specific model.

June 2017

Updated
Windows OS Compatibility List for Inkjet Printer / Scanner

28 Jun 2017 — Windows OS Compatibility List for Inkjet Printer / Scanner   Updated 28 June 2017   List of Products Supported PIXMA TS Series   |   PIXMA G Series   |   PIXMA PRO Series   |   PIXMA iP Series   |   PIXMA iX Series ...

How to Protect Against WannaCry Ransomware

14 Jun 2017 — How to Protect Against WannaCry Ransomware Thank you for using Canon products.It is found that ransomware known as WannaCry malware that forces users to pay a "ransom" to regain access to their data has been spreading worldwideTo ensure the safe and secure use of Canon varioPRINT production printers ...

September 2016

About macOS 10.12 (Sierra) Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet Printers

20 Sep 2016 — About macOS Sierra v10.12 Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet Printers Thank you for using Canon products. We have identified a phenomenon in which the PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format ...

August 2015

Updated
Windows 10 - Compatible Applications and Drivers

03 Aug 2015 — Windows 10 - Compatible Applications and Drivers Note: New product model launch after July 2015 is compatible to Windows 10 unless otherwise stated.You can check for compatible OS for your specific model by clicking here.How to check: Select a product category (For e.g. "Inkjet printers") Select a product ...

July 2015

About Printing or Registration Problem in Google Cloud Print™

31 Jul 2015 — About printing or registration problem in Google Cloud Print™ Thank you for using Canon products. We have identified a phenomenon in which Canon inkjet printers (with Google Cloud Print™ support) cannot print / register in Google Cloud Print™. This is due to the change of Google server’s authentication ...

March 2015

To Protect Your Printers From Unauthorized Access

24 Mar 2015 — To Protect Your Printers From Unauthorized Access If you are connecting your printer(s) to the network, please refer to this document on how to protect your printers from unauthorized access.

September 2014

Firmware Update Notice for PIXMA MG7170, PIXMA MG6470, PIXMA MG5570, PIXMA MG3570, PIXMA E560, PIXMA MX477, PIXMA MX537, PIXMA iX6870 and PIXMA iP8770 (Security Enhancement)

25 Sep 2014 — Firmware Update Notice for PIXMA MG7170, PIXMA MG6470, PIXMA MG5570, PIXMA MG3570, PIXMA E560, PIXMA MX477, PIXMA MX537, PIXMA iX6870 and PIXMA iP8770 (Security Enhancement) Thank you very much for using Canon products. Canon continuously strives to provide our customers with high security products that ...

July 2014

To PIXMA MG3570 Users

03 Jul 2014 — To PIXMA MG3570 Users Thank you for using Canon products. We have identified a phenomenon in which certain batches of the model PIXMA MG3570 does not turn on in some instances. Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We ...

October 2013

Updated
New Drivers for Windows 8.1 Users Printing to Canon Laser Printers and Multi Function Devices

18 Oct 2013 — ​​New Drivers for Windows 8.1 Users Printing to Canon Laser Printers and Multi Function Devices Thank you for choosing Canon products.With the launch of Microsoft's Windows 8.1 Operating Systems, we are pleased to inform our customers that most of the drivers for Windows 8 can be used on the new OS without ...

August 2013

Updated
After-Sales Service Support for Inkjet, Inkjet AIO, Inkjet Fax and Scanner

30 Aug 2013 — After-Sales Service Support for Inkjet, Inkjet AIO, Inkjet Fax and Scanner Note:*1: New product model launch after Aug 2013 is not listed here.*2: Those models indicated with "-" means the After-Sales Service Due Date is not fixed yet.*3: If you wish to repair a product model beyond the After-Sales Service ...

March 2013

To PIXMA MG6370 Users

11 Mar 2013 — To PIXMA MG6370 Users Thank you for using Canon products. We have identified a phenomenon in which the PIXMA MG6370 Touch Screen experienced unresponsiveness in some random instances. Phenomenon: The printer´s touch screen does not respond in some instances. Affected Model: PIXMA MG6370 Support: To prevent ...

November 2012

To customers of the PIXMA PRO-10 or PRO-100

19 Nov 2012 — To customers of the PIXMA PRO-10 or PRO-100 Thank you for using Canon products. We have identified a phenomenon in which the firmware does not operate properly in some of the PIXMA PRO-10 and the PIXMA PRO-100. Phenomenon: The ink level may not be indicated properly in some instances. Affected Products: ...

September 2012

To all MP237 customers: MP237 User Manual Revision

13 Sep 2012 — MP237 User Manual Revision To all MP237 customers: We thank you for using Canon products. We discovered that there is an error in the MP237 online manual (CD-ROM version). The manual contains information on a feature which shows users how to scan using the Operation Panel. This feature is however not ...

June 2012

To Users of the imageCLASS MF5980dw multifunction printer

20 Jun 2012 — To Users of the imageCLASS MF5980dw multifunction printer Thank you for using Canon products. It has come to our attention that certain units of the "imageCLASS MF5980dw" multifunction printer (launched since September 2011) may contain a software bug which causes wrong detection of certain information ...

July 2011

New Drivers for OS X Lion Users Printing to Canon Laser Printers and Multi Function Devices

21 Jul 2011 — ​New Drivers for OS X Lion Users Printing to Canon Laser Printers and Multi Function Devices ​Thank you for choosing Canon products. We would like to make an early announcement that the official Canon Printer Driver which supports OS X Lion will be released in November 2011. Currently, majority of the ...

March 2011

IE9 Compatibility Issue with Canon Printer Drivers

14 Mar 2011 — IE9 Compatibility Issue with Canon Printer Drivers Thank you for using Canon products. It has come to our attention that when users print from Windows Internet Explorer 9 (IE9), they may sometimes receive the following error message and are unable to print the document. This is due to the incompatibility ...

January 2011

Q&A on Inkjet Printer

05 Jan 2011 — Q&A on Inkjet Printer Q1: What is the difference between Dye and Pigment ink? Ink is made up of pigment, solvent, additives and water. Pigment is dissolved at the molecular level in dye ink. But in pigment ink, is only dispersed without being dissolved. Each ink type has its own strengths, with dye ...

August 2009

About Apple Mac OS X 10.6 / Apple Mac OS X Snow Leopard Support

28 Aug 2009 — Mac OS X Compatibility List for Inkjet Printer / Scanner   Updated 02 October 2017 You can check for compatible OS for your specific model by clicking here. Select a product category (For e.g. "Inkjet printers") Select a product series (For e.g. PIXMA") Select a model (For e.g. PIXMA iP2772) ...

May 2009

About ink used in Canon Inkjet Printer

20 May 2009 — About ink used in Canon Inkjet Printer​ Thank you for using Canon products. Canon has received reports of a small number of Canon inkjet printers emitting smoke. In some cases, the print head and some adjacent components showed the effects of heat. After investigating the incidents, Canon believes that ...

February 2008

About Vulnerability affecting FTP Print

29 Feb 2008 — Vulnerability affecting FTP Print It is found that some Canon imageRUNNER, Color imageRUNNER, imagePRESS, LaserShot devices* contain a vulnerability known as "FTP" bounce when configured for network printing. Engines using imagePASS, imagePRESS Servers, or ColorPASS devices for printing are NOT affected ...

Additional Security Measures While Using Some Canon Copiers And Laser Printers

29 Feb 2008 — Additional Security Measures While Using Some Canon Copiers And Laser Printers To enhance network security while using some Canon machines*, please do the following, (A) If you do not require FTP print, please turn off the FTP print setting. The steps are, 1) Navigate to Additional Functions, choose ...

March 2007

About FC3 / FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier

07 Mar 2007 — About FC3/FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier We wish to bring your attention to the following product models Product model Sales period FC3/FC5 Compact Personal Copiers 1986 to 1993 BC-A1 Electronic Whiteboard Copier 1987 to 1990 A rare occurrence arising from the effects ...

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