Answers at a glance

Customer Care Centre

Is Canon Customer Care Centre at Galaxis operates as per normal?

Yes. The operating hours for Canon Customer Care Centre at Galaxis remain the same during Circuit Breaker Period:

Monday to Friday: 10:00am - 7:00pm

Saturday: 10:00am - 2:30pm

Closed on Sunday and Public Holidays


However, please take note on the various changes in services during this period:

Product repair service: Operational (walk-in & pick-up and delivery option)

Free gift redemption: Suspended (all redemption period extended to 31 July 2020)

Other services: Suspended

Kindly take note for Precautionary Measures against COVID-19 at Canon Customer Care Centre.

Is all services remain operational as per normal?

Please take note on the various changes in services during this period:

Product repair service: Operational (walk-in & pick-up and delivery option)

Free gift redemption: Suspended (all redemption period extended to 31 July 2020)

Other services: Suspended

Kindly take note for Precautionary Measures against COVID-19 at Canon Customer Care Centre.

Can I send in my Canon product for repair?

Yes, product repair service remains operational for both walk-in & pick up and delivery option.

Kindly take note for Precautionary Measures against COVID-19 at Canon Customer Care Centre.

Can I redeem my Canon product free gift?

Free gift redemption at Canon Customer Care Centre is currently suspended, and all redemption period is extended to 31 July 2020.


Note:
For purchases from Canon authorised dealers:
Free gifts/cashback to be redeemed at Canon Customer Care Centre when the redemption service resumes.
For purchases from Canon eShop: ​​​​​​​
Free gifts will be delivered along with the purchased product, except NTUC Cash vouchers, which requires to be redeemed at Canon Customer Care Centre when the redemption service resumes.

Free Gift Redemption

Can I redeem my Canon product free gift?

Free gift redemption at Canon Customer Care Centre is currently suspended, and all redemption period is extended to 31 July 2020.


Note:
For purchases from Canon authorised dealers:
Free gifts/cashback to be redeemed at Canon Customer Care Centre when the redemption service resumes.
For purchases from Canon eShop: ​​​​​​​
Free gifts will be delivered along with the purchased product, except NTUC Cash vouchers, which requires to be redeemed at Canon Customer Care Centre when the redemption service resumes. 

What would happen if I did not manage to redeem my Canon product free gift before Circuit Breaker?

All redemption period is extended to 31 July 2020.

You may redeem your free gift at Canon Customer Care Centre when redemption service resumes.

Canon eShop Purchase

Where can I purchase Canon product during Circuit Breaker Period?

Our eShop remains operational during the Circuit Breaker Period.  You may place your order here.

Please take note the delivery slots are limited due to high demand during this period.

Will the free gifts be delivered along with my purchase?

​​​​​​​Free gifts will be delivered along with the purchased product, except NTUC Cash vouchers, which requires to be redeemed at Canon Customer Care Centre when the redemption service resumes.

Canon Imaging Academy

Is Canon Imaging Academy training/workshops/classes affected?

All Canon Imaging Academy training/workshops/classes are suspended.

For any enquiry in regards to the training/workshops/classes, please email us at cia@canon.com.sg

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