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Frequently Asked Questions (FAQs)

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Products

General
Canon do not offer product trade-in. In other words, your product does not have a trade-in value when you want to return to Canon in exchange for a newer model.

However, Canon offers a privileged pricing scheme to our existing customer under the following conditions: 
  1. your current Canon product is beyond economical repair or
  2. we ceased to offer the latest drivers for your current Canon product to operate with the latest operating system.

Only a Canon engineer can verify whether the product is beyond economical repair. The engineer will offer you the privileged price for a newer model of product in the same category. No other Canon staff from other touchpoints can verify the state of the Canon product.

Please bring your Canon product to the Canon Customer Care Centre for review. You can also choose to request for an engineer to visit / pickup the product.  Relevant charges apply 
When a new product model is announced or launched worldwide or in certain country, it may not be available for sales in Singapore yet.

We will post the product on this website once it is available for sale locally. Do keep a lookout on Canon Singapore website.
SOHO / Printer-related
All goods sold in Canon cannot be returned.
We would like to advise that you buy only what is needed as cartridges have limited shelf life and they can be purchased from major stores across the island.
Canon ink cartridges is available in various stores across the island, find a shop near you here.

Alternatively, you may place your order on Canon eShop.

Different product models are sold in different countries depending on the markets’ needs.
If the product model you bought from one country is not sold in the other country, you may not be able to find the compatible consumables there.  You would not be eligible for local warranty for your product as well.

We recommend you buy the printer  from the country that you intend to use it in
Canon does not recommend refilling the ink because repeatedly using the same printhead will block the nozzles and result in severe damage to the printer. Your warranty on the printer will also be void when cartridge is refilled or when non-original ink is used.

For refer here for more information on counterfeit product.
You can find out how to differentiate between a genuine and fake cartridge here.
You may refer here for more information on the mobile applications

We recommend to use the original USB cable that comes bundled with your printer. They are usually 1.8m long. We do not supply any longer USB cables and cannot guarantee that third party USB cables will successfully connect your printer to your computer. Depending on printer specifications, you may also connect your printer using wired LAN connection or Wi-Fi.
You can purchase third party USB cables to use with your Canon device. We recommend one that is of good quality and within 1.8 metres in length.
Camera-related
While two camera models may appear similar, they might have different specifications. For example, the lens barrel, processor, LCD etc. may be different and have different operating characteristics. All these factors have a bearing on battery utilization which might make it necessary to use different batteries. The approximate number of shots that can be taken in one full charge is listed in the camera's shooting specifications.
With the introduction of built-in SD card readers in most computers and newer Wi-Fi enabled cameras, we no longer supply USB interface cables with selected compact digital camera models.
You can refer to your user manual to see what accessories are included in the box.
If you prefer to use a USB interface cable to transfer your photos from the camera to a computer, you may purchase one at any IT accessories store.
CPS (Canon Professional Services) is a free service designed to support professional photographers using Canon professional equipment in their daily work. Find out the benefits and how to be a member here.
Troubleshoot

You can find some helpful technical FAQs to troubleshoot your Canon product at our Support & Downloads portal.

If you need further assistance, please contact us here.

Product Service / Repair

Product Service / Repair
Please refer here for the locations.
Please note that the services are chargeable if you do not have a valid local warranty for your Canon product.
You may refer here for the various service charges.
Express service is available subjects to spare parts availability and condition of equipment.
Self-Help
You can find some helpful technical FAQs to troubleshoot your Canon product at our Support & Downloads portal. 
If you need further assistance, please contact us here.

Warranty

Warranty Registration
If you are a Singapore resident, you can register for your product warranty on Canon Online Warranty Portal.
If you are a tourist in Singapore, you are entitled to the product warranty depending on the product group and country/region where you are from.Please refer to this page for more information. 
We will recommend you to register your Canon product warranty as soon as possible. This will enable Canon Singapore to render the necessary service and coverage.  

You can register your Canon product warranty online here. For online warranty registration, you will be given additional three months of warranty on top of the Standard Warranty your product entitled.
Note: The warranty coverage starts from the date of purchase as indicated in the original sales invoice. 
Yes, you may select the product to be under company-owned. Select 'Yes' to the first question which states, “Is this a Company-owned Product” and fill up accordingly. Do kindly note to input a business email for company-owned product.
  1. Upon registering your Canon product on warranty site, an activation link will be sent to the email address you used to register. Please check your inbox or junk folder for the activation link. Click on the activation link to activate your Canon account.
  2. If you did not receive the activation link, kindly send the email address you used to register Canon warranty account to this enquiry form.
Product Warranty
All Canon consumer products and certain Canon business products come with a standard warranty that covers defects in materials and workmanship. Please note that the warranty is void if the product is defaced or altered.
You may refer to this page for the warranty coverage details for various product groups.

Depending on the product group, Canon offers Extended Warranty option for certain product groups with a cost.  You may refer to this page for the Extended Warranty Option details.  

Depending on the product group, Canon offers Extended Warranty option for certain product groups with a cost. You may refer to this page for the Extended Warranty Option details. 
Canon imaging products are warrantied only in the country of purchase due to varying pricing and taxation that occur in differing countries.

When purchasing Canon imaging products, do check the validity of the warranty through the local warranty card issued by the respective Canon sales country office.

If warranty is valid and should servicing of the product occurs, servicing has to be take place in the Canon sales country that product is purchased in.

If a valid local warranty is not included, the Canon product may not be authorised and covered by any warranty. Charges for service will apply.

If you have purchased Canon products during your stay in Singapore, you are entitled to the product warranty depending on the product group and country/region where you are from.

Please refer to this page for more information. 

For Camera kit sets, the camera body and len(es) have separate warranty coverage.

Please take note to:
1. Register your product warranty for both camera body and len(es) 
2. If you require extended warranty for your camera body and len(es), do purchase them separately.

You may refer to this page for more information on Extended Warranty for various product groups.

Warranty Plus

Plan Coverage & Costs
Purchasing the Extended Warranty Plans will give you an added peace of mind knowing that your investment will be protected with professional maintenance and repair that will enable it to perform in optimum condition for years to come.
Both plans offer similar coverage over a 24-month time frame. But the key difference is that with Accidental Damage Protection, users will be entitled to a one year coverage for unintentional damage such as spills, drops and knocks.
The Extended Warranty Plans provide users with a 24-month coverage on their Canon device that covers product malfunction, defect in design, material and workmanship.
The pricing for the plans varies across the various Canon devices. For more information on the price range for your product, click here.
You will need to purchase the appropriate Canon Extended Warranty plan for each Canon product.
Plan Activation
The warranty will only come into effect upon successful online registration.
The Extended Warranty Plan purchased will still be valid as long as the application is submitted and accepted by Canon at least one month before the expiry of the original product warranty.
Post Purchase Support
Warranty Plus can be purchased as long as you have a product still under warranty and you wish to extend the tenure of your product’s warranty beyond the initial 12-months. However, Warranty Plus with Accidental Damage Protection plans is for sale only within the 30-day window of your product purchase.
Extended Warranty Plans purchased cannot be upgraded.
Extended Warranty Plans that have already purchased cannot be downgraded.
Owners of Canon Laser printers can purchase another Canon Warranty Plus plan to cover an additional 12 months.
The Extended Limited Warranty is invalid unless you receive email confirmation of Canon's acceptance of your registration.
Device Support
Simply bring your device down to the Canon Customer Care Centre during operating hours together with your Canon Confirmation slip, Warranty Card and Purchase Receipt.
Canon Customer Care Centre:
Address:
Canon Customer Care Centre
1 Fusionopolis Place, #02-20 (West Lobby)
Galaxis, Singapore 138522

Operating hours:
Monday to Friday
10:00am - 7:00pm

Saturday
10:00am - 2:30pm

Closed on Sunday and Public Holidays
The time taken for repair varies according to each Canon device and nature of malfunction.
Simply click here and enter your Service Order Number and Serial Number to check on the repair status of your Canon device.
The Canon Asia Traveller Protection Programme (ATPP) provides easy access to professional repair services over 12 countries in Asia. This premium service covers Canon products bought from an authorized Canon dealer with an official Canon warranty. However Extended Warranty is applicable within Singapore only.

Free Gift Redemption

Free Gift Redemption
For purchases from Canon authorised dealers:
Free gifts/cashback to be redeemed at Canon Customer Care Centre.

For purchases from Canon eShop:
Free gifts will be delivered along with the purchased product, except NTUC Cash vouchers, which requires to be redeemed at Canon Customer Care Centre.

Please refer to the respective promotion terms and conditions for redemption details.
For compliance and audit purposes, documentary proof of purchase will have to be presented at the point of redemption.
These include original copies of 
  1. Proof of purchase (E.g. Sales invoice)
  2. Warranty card issued by Canon Singapore Pte. Ltd.
  3. For Online Warranty Promotion, please print the Online warranty registration copy to claim the gifts.
The documents will have to support and be in compliance with the terms and conditions of the specific promotion.

For detailed terms and conditions for specific promotions, check here.

Free gifts are held for a limited duration and only till the specified last date of redemption (generally 7 days from the end of promotion purchase period).After this date, all gifts will be returned and the promotion closed for audit purpose. As such, we will not be able to extend beyond the specified last date of redemption nor replace the claim with other promotions. For detailed terms and conditions for specific promotions, check here.
For purchases from Canon authorised dealers:
Promotional items and gifts are not issued at dealer / reseller level in order to ensure it will not be used for purposes other than intended for the Canon promotion.

For purchases from Canon eShop:
Free gifts will be delivered along with the purchased product, except NTUC Cash vouchers, which requires to be redeemed at Canon Customer Care Centre.

We seek your understanding on the arrangement to ensure our customers' interest is met.

For purchases from Canon eShop, free gifts will be delivered along with the purchased product, except NTUC Cash vouchers, which requires to be redeemed at Canon Customer Care Centre.

Training

Training
Our schedules are updated every 14th and 28th of the month on Canon Imaging Academy portal. You may also follow us on our Official Facebook account for latest updates.

We have different level of videography classes tailored for those who are keen to get their hands on the art of Videography. Check out the classes on Canon Imaging Academy portal.  
We conduct hardware training on Canon copier for corporate customers.
If your company users require training on Canon copier, you can register here. We will confirm the training slots through writing. The first training is free and subsequent sessions costs $200 per session, each session lasts 1 to 1.5 hours. The training is conducted by Canon Customer Relations Officer. 

Return & Recycle

General
  • Ink cartridges (Inkjet Printers)
  • Toner cartridges (Laser Printers, Laser Multifunction Copiers)
You may refer to this page for more information
Canon Corporate Customer are welcome to arrange for the collection of their used Canon toner cartridges when placing a new order for toners here.

Others

Others
You may contact us here.

Canon product is available in major stores across the island, find a shop hear you here. 

Alternatively, you may make your purchase online on Canon eShop.

You may visit the Canon Singapore corporate website from time to time for the latest news and events. 
Alternatively follow us on our Official Facebook account here.
You may refer here for the operating hours of various Canon touchpoints.
You may send us your feedback here or contact us here.
You may reach out to the local Canon offices here. 
You may contact us here.
You may refer to our Career page for the latest opening.
You may place your supplies order here.
Safety & Security
You may refer here for Security & Safety information on Canon products.

Printer Service Centre Relocation

Change in Canon Printer Service Centre
We have appointed a service centre provider, Servlink Technology Resources Pte Ltd, which is centrally located, to provide greater convenience to our customers. With a team of certified and experienced technicians, efficient repair processes, and a strong track record of customer satisfaction — we will maintain a high standard of service.
  • Inkjet Printer
  • Laser Printer (LBP series, MF series)
  • Scanner (LiDE series, P-series, DR-F series)
  • Cable ID Printer (MK series)
This transition will be effective as of 1 Aug 2025.

The new printer service centre is located at:

Servlink Technology Resources Pte Ltd
2 Kallang Avenue, #09-01, CT Hub
Singapore 339407

This central location offers better accessibility and convenience, being well connected to public transportation, with nearby amenities.

Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM

Closed on Sundays and Public Holidays

  • By MRT: The nearest MRT station is Bendemeer Station (Downtown Line). It is about a 5-minute walk to CT Hub from the MRT station.
  • By Bus: Bus services 13, 61, 67, 107, 107M, 133, 141, 145, 175, 961 and 961M stop near CT Hub.
  • By Car: There are parking facilities available at CT Hub. Enter via Kallang Avenue; parking is subject to hourly charges.
No, there is no need to book an appointment. You may walk in during operating hours for service.

You can reach Servlink Technology Resources Pte Ltd at:

The Canon Customer Care Centre at Galaxis will only handle camera repairs and gift redemption from 1 Aug 2025 onwards. It will no longer accept printer (except SELPHY photo printer) and scanner repairs.
Machines received at the Canon Customer Care Centre at Galaxis before 1 August 2025 will be serviced there. Upon completion of service, you will be contacted for collection from the same location at Galaxis.