Notices

June 2012

To Users of the imageCLASS MF5980dw multifunction printer

20 Jun 2012 — To Users of the imageCLASS MF5980dw multifunction printer Thank you for using Canon products. It has come to our attention that certain units of the "imageCLASS MF5980dw" multifunction printer (launched since September 2011) may contain a software bug which causes wrong detection of certain information ...

February 2012

To Users of the LV-7490 Projectors

15 Feb 2012 — To Users of the LV-7490 Projectors Thank you for using Canon products. We noticed that some of our LV-7490 projectors experienced sudden power shutdown down during projection or a situation where the projected image does not change. If your LV-7490 projector has one of the serial numbers listed below, ...

March 2011

iW Document Manager V4.0 / V4.1 (Workgroup / Enterprise)

01 Mar 2011 — iW Document Manager V4.0 / V4.1 (Workgroup / Enterprise) To Users of the iW Document Manager V4.0 / V4.1 (Workgroup / Enterprise):Thank you for using Canon products.We would like to announce the immediate availability of a Service Pack for iWDM which resolves phenomena with document data loss. Affected ...

May 2009

About ink used in Canon Inkjet Printer

20 May 2009 — About ink used in Canon Inkjet Printer​ Thank you for using Canon products. Canon has received reports of a small number of Canon inkjet printers emitting smoke. In some cases, the print head and some adjacent components showed the effects of heat. After investigating the incidents, Canon believes that ...

February 2008

About Vulnerability affecting FTP Print

29 Feb 2008 — Vulnerability affecting FTP Print It is found that some Canon imageRUNNER, Color imageRUNNER, imagePRESS, LaserShot devices* contain a vulnerability known as "FTP" bounce when configured for network printing. Engines using imagePASS, imagePRESS Servers, or ColorPASS devices for printing are NOT affected ...

Additional Security Measures While Using Some Canon Copiers And Laser Printers

29 Feb 2008 — Additional Security Measures While Using Some Canon Copiers And Laser Printers To enhance network security while using some Canon machines*, please do the following, (A) If you do not require FTP print, please turn off the FTP print setting. The steps are, 1) Navigate to Additional Functions, choose ...

March 2007

About FC3 / FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier

07 Mar 2007 — About FC3/FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier We wish to bring your attention to the following product models Product model Sales period FC3/FC5 Compact Personal Copiers 1986 to 1993 BC-A1 Electronic Whiteboard Copier 1987 to 1990 A rare occurrence arising from the effects ...

January 2007

About Print Speed Reduction

18 Jan 2007 — Print Speed Reduction After The Function To Detect the Remaining Ink Amount is Disabled ​At user's option, the function to detect the remaining ink amount may be disabled. However, when this option is chosen, it may result in a reduction of print speed when printing multi-page documents. The printing ...

About Easy-WebPrint and Internet Explorer 7.0 (IE 7.0)

18 Jan 2007 — Canon Easy-WebPrint and Internet Explorer 7.0 (IE 7.0) Dear users of Canon Easy-WebPrint, Many of you using the IE 5.5 to IE 6.0 would have enjoyed our plug-in Canon Easy-WebPrint which include functions such as full-sized web page print, high speed printing and duplex printing. As these functions are ...

About PC-6, PC-7, PC-11, NP-1020, GR-1200 and GR-1400 Personal Copiers

18 Jan 2007 — Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400 Dear Customers: First of all, we would like to thank you for your continuous support to Canon and our products. We have issued a product advisory for seven compact personal copier models manufactured and marketed between 1987 and 2000: the ...

About FC-1 and FC-2 Personal Copiers

18 Jan 2007 — Canon FC-1, FC-2 compact personal copiers Dear customers, Thank you for using Canon products. We would like to bring your attention to two compact personal copier models FC-1 and FC-2 manufactured and marketed between 1990 and 1993. We wish to highlight that a rare phenomenon known as "tracking" can ...

Inspection Checklist for the Power Cord and Power Plug

18 Jan 2007 — Inspection Checklist for the Power Cord and Power Plug Contact the local Canon Service Centres if any of the following problems are found: There are burn marks on the power plug. It is possible that tracking phenomena have started. This is a dangerous condition. A power plug prong is deformed. The power ...

About Easy-WebPrint Script Error

18 Jan 2007 — Easy-WebPrint Script Error Dear Canon users, If you install Microsoft "Cumulative Security Update for Internet Explorer for Windows XP (KB912812)", which is included in Windows Updates from April 2006, a script error may occur when you use Print or Preview in Canon Easy-WebPrint. The Internet Explorer ...

FAQ for common problems

18 Jan 2007 — FAQ for common problems : imageCLASS MF series MF5630, MF5650, MF3110 and MF3112 If your machine encounters any of the following problems: Fail to start reading a document Fail to pick up a document set in the ADF when reading a document. Stop operation in the middle of a page when printing multiple ...

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