To customers of the PIXMA PRO-10 or PRO-100
Thank you for using Canon products.
We have identified a phenomenon in which the firmware does not operate properly in some of the PIXMA PRO-10 and the PIXMA PRO-100.
The ink level may not be indicated properly in some instances.
PIXMA PRO-10, PIXMA PRO-100
Customers who have the PIXMA PRO-10 or the PRO-100 are asked to download the updated firmware from the following URL and upgrade your firmware.
- PIXMA PRO-10 (Windows): http://support-asia.canon-asia.com/contents/ASIA/EN/0400064901.html
- PIXMA PRO-10 (Macintosh): http://support-asia.canon-asia.com/contents/ASIA/EN/0400065101.html
- PIXMA PRO-100 (Windows): http://support-asia.canon-asia.com/contents/ASIA/EN/0400065001.html
- PIXMA PRO-100 (Macintosh): http://support-asia.canon-asia.com/contents/ASIA/EN/0400065201.html
We deeply apologize for the inconveniences due to this phenomenon. To ensure that all Canon customers can continue using Canon products with confidence, we will make every effort to achieve the highest levels of quality possible and request your continued support.
Please feel free to contact your nearest service centre if you have any queries.