MF Scan Utility Cannot Scan – Windows 11 24H2
Phenomenon
In the Windows 11 24H2 environment, when scanning with MF Scan Utility, an error occurs and scanning is not possible.
Scanning Methods
- When pull-scanning (scanning from a computer)
Error message is displayed.
- When push-scanning (scanning from MF machines)
“Connect the computer” or error message is displayed.
Cause
Failure due to the OS1, currently under investigation by Microsoft.
1 Occurs after OS build number "26100.2033"
Applicable Models
MF Scan Utility Models
Workaround
- Scanning from Windows Scan (Microsoft Store App)
- Scanning using SMB transmission (Compatible Models only)
- Scanning to a memory media (USB Flash drive) (compatible Models only)
- Connect with USB for scanning
First Posted on 5 Feb 2025