Post Circuit Breaker Measures - Phase Two

Customer Care Centre

Is Canon Customer Care Centre at Galaxis operates as per normal?

Yes.

All services at Canon Customer Care Centre resume with relevant safe management measures in place.

Free gift redemption periods are extended to 31 July 2020, or later accordingly to the promotion T&C.


Canon Customer Care Operating Hours:

Monday to Friday: 10:00am - 7:00pm

Saturday: 10:00am - 2:30pm

Closed on Sunday and Public Holidays


Kindly take note for Safety Measures against COVID-19 at Canon Customer Care Centre.

Is all services remain operational as per normal?

All services resume operation with relevant safe management measures in place.

Free gift redemption periods are extended to 31 July 2020, or later accordingly to the promotion T&C.​​​​​


Kindly take note for Safety Measures against COVID-19 at Canon Customer Care Centre.

Can I send in my Canon product for repair?

Yes, product repair service remains operational for both walk-in & pick up and delivery option.

Kindly take note for Safety Measures against COVID-19 at Canon Customer Care Centre.

Can I redeem my Canon product free gift?

Yes, free gift redemption at Canon Customer Care Centre is now resume from 19 June 2020.

All redemption period extended to 31 July 2020, or later accordingly to the promotion T&C

Free Gift Redemption

Can I redeem my Canon product free gift?

Yes, free gift redemption at Canon Customer Care Centre is now resume from 19 June 2020.

All redemption period extended to 31 July 2020, or later accordingly to the promotion T&C

What would happen if I did not manage to redeem my Canon product free gift before Circuit Breaker?

Due to service disruption during COVID-19 pandemic, all free gift redemption period is extended to 31 July 2020, or later accordingly to the promotion T&C.

You may now redeem your free gift at Canon Customer Care Centre.

Canon eShop Purchase

Can I make online purchase on your eShop?

Our eShop remains operational as normal.  You may place your order here.

Please take note the delivery slots are limited due to high demand during this period.

Will the free gifts be delivered along with my purchase?

​​​​​​​Free gifts will be delivered along with the purchased product, except NTUC Cash vouchers, which requires to be redeemed at Canon Customer Care Centre.

Canon Imaging Academy

Is Canon Imaging Academy training/workshops/classes affected?

Canon Imaging Academy resumes operation in accordance  with relevant safe management measures from 19 June 2020.

Please refer here for more information.

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