Canon does not offer trade-in. In other words, your product does not have a trade-in value when you want to return to Canon in exchange for a newer model.
However, Canon offers a privileged pricing scheme to our existing customer under the following conditions:
- your current Canon product is beyond economical repair or
- we ceased to offer the latest drivers for your current Canon product to operate with the latest operating system.
Only a Canon engineer can verify whether the product is beyond economical repair. The engineer will offer you the privileged price for a newer model of product in the same category. No other Canon staff from other touchpoints can verify the state of the Canon product.
Please bring your Canon product to the Canon Customer Care Centre
for review. You can also choose to request for an engineer to visit / pickup the product. Relevant charges