Post Circuit Breaker Measures - Phase Two

Customer Care Centre

Is Canon Customer Care Centre at Galaxis operates as per normal?

Yes. The operating hours for Canon Customer Care Centre at Galaxis remain the same:

Monday to Friday: 10:00am - 7:00pm

Saturday: 10:00am - 2:30pm

Closed on Sunday and Public Holidays


However, please take note on the various changes in services during this period:

In Operation:

Product repair service for both walk-in & pick-up and delivery option

Free gift redemption - all redemption period extended to 31 July 2020, or later accordingly to the promotion T&C

Temporarily Suspended:

Other services

Kindly take note for Safety Measures against COVID-19 at Canon Customer Care Centre.

Is all services remain operational as per normal?

Please take note on the various changes in services during this period:

In Operation:

Product repair service for both walk-in & pick-up and delivery option

Free gift redemption - all redemption period extended to 31 July 2020, or later accordingly to the promotion T&C

Temporarily Suspended:

Other services


Kindly take note for Safety Measures against COVID-19 at Canon Customer Care Centre.

Can I send in my Canon product for repair?

Yes, product repair service remains operational for both walk-in & pick up and delivery option.

Kindly take note for Safety Measures against COVID-19 at Canon Customer Care Centre.

Can I redeem my Canon product free gift?

Yes, free gift redemption at Canon Customer Care Centre is now resume from 19 June 2020.

All redemption period extended to 31 July 2020, or later accordingly to the promotion T&C

Free Gift Redemption

Can I redeem my Canon product free gift?

Yes, free gift redemption at Canon Customer Care Centre is now resume from 19 June 2020.

All redemption period extended to 31 July 2020, or later accordingly to the promotion T&C

What would happen if I did not manage to redeem my Canon product free gift before Circuit Breaker?

Due to service disruption during COVID-19 pandemic, all free gift redemption period is extended to 31 July 2020, or later accordingly to the promotion T&C.

You may now redeem your free gift at Canon Customer Care Centre.

Canon eShop Purchase

Can I make online purchase on your eShop?

Our eShop remains operational as normal.  You may place your order here.

Please take note the delivery slots are limited due to high demand during this period.

Will the free gifts be delivered along with my purchase?

​​​​​​​Free gifts will be delivered along with the purchased product, except NTUC Cash vouchers, which requires to be redeemed at Canon Customer Care Centre.

Canon Imaging Academy

Is Canon Imaging Academy training/workshops/classes affected?

Canon Imaging Academy resumes operation in accordance to relevant safe management measures from 19 June 2020.

Please refer here for the courses/workshop updates

You may also follow our Official Facebook account for latest updates.

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