Warranty

Warranty Registration

I have purchased a Canon product. How do I register for my product warranty?

If you are a Singapore resident, you can register for your product warranty on Canon Online Warranty Portal.
If you are a tourist in Singapore, you are entitled to the product warranty depending on the product group and country/region where you are from. Please refer to this page for more information. 

When and why should I register for product warranty?

We will recommend you to register your Canon product warranty as soon as possible. This will enable Canon Singapore to render the necessary service and coverage.  

You can register your Canon product warranty online here. For online warranty registration, you will be given additional three months of warranty on top of the Standard Warranty your product entitled.
Note: The warranty coverage starts from the date of purchase as indicated in the original sales invoice. 

Can I register for company-owned product apart from my personal warranty account?

Yes, you may select the product to be under company-owned. Select 'Yes' to the first question which states, “Is this a Company-owned Product” and fill up accordingly. Do kindly note to input a business email for company-owned product. 

I encounter an error message that states “Inactive Account” upon warranty registration. I have tried to reset password as well, but nothing helps.

  1. Upon registering your Canon product on warranty site, an activation link will be sent to the email address you used to register. Please check your inbox or junk folder for the activation link. Click on the activation link to activate your Canon account.
  2. If you did not receive the activation link, kindly send the email address you used to register Canon warranty account to this enquiry form.

Product Warranty

What is the the warranty period and coverage for Canon products?

All Canon consumer products and certain Canon business products come with a standard warranty that covers defects in materials and workmanship. Please note that the warranty is void if the product is defaced or altered.
You may refer to this page for the warranty coverage details for various product groups.

Can my product warranty be extended?

Depending on the product group, Canon offers Extended Warranty option for certain product groups with a cost.  You may refer to this page for the Extended Warranty Option details.  

Note:

1. Extended warranty can only be purchased up to one month before the Standard Warranty expires.

2. Extended warranty can be purchased directly from Canon Online Warranty Portal.

Where do I purchase extended warranty for my Canon product?

Depending on the product group, Canon offers Extended Warranty option for certain product groups with a cost. You may refer to this page for the Extended Warranty Option details. 

You may purchase Extended Warranty for your product on Canon Online Warranty portal, upon registration of your product.
Note: Extended warranty can only be purchased up to one month before the Standard Warranty expires. 

Are products purchased locally in Singapore entitled for international warranty coverage?

Canon imaging products are warrantied only in the country of purchase due to varying pricing and taxation that occur in differing countries.

When purchasing Canon imaging products, do check the validity of the warranty through the local warranty card issued by the respective Canon sales country office.

If warranty is valid and should servicing of the product occurs, servicing has to be take place in the Canon sales country that product is purchased in.

If a valid local warranty is not included, the Canon product may not be authorised and covered by any warranty. Charges for service will apply.

I am a tourist. Can my purchased items in Singapore be warrantied?

If you have purchased Canon products during your stay in Singapore, you are entitled to the product warranty depending on the product group and country/region where you are from.

Please refer to this page for more information. 

How does warranty works for Camera Kit set (Body + Lens)?

For Camera kit sets, the camera body and len(es) have separate warranty coverage.

Please take note to:
1. Register your product warranty for both camera body and len(es) 
2. If you require extended warranty for your camera body and len(es), do purchase them separately.

You may refer to this page for more information on Extended Warranty for various product groups.

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