Notices

August 2016

EOS 5DS / EOS 5DS R, Firmware Update

25 Aug 2016 — To Owners of the EOS 5DS / EOS 5DS R Digital SLR Cameras Thank you for using Canon products. Regarding the EOS 5DS / EOS 5DS R digital SLR camera, we are planning to release Firmware Version 1.1.X for download from the Web in order to enhance the functions. ChangesChanges in the firmware: We are planning ...

EOS 7D Mark II, Firmware Update

25 Aug 2016 — To Owners of the EOS 7D Mark II Digital SLR Camera ​Thank you for using Canon products Regarding the EOS 7D Mark II digital SLR camera, we are planning to release Firmware Version 1.1.0 for download from the Web in order to enhance the functions. Changes Changes in the firmware:We are planning to incorporate ...

July 2016

Updated
EOS-1D X Mark II : Image Corruption with Some SanDisk CFast Cards

07 Jul 2016 — EOS-1D X Mark II : Image Corruption with Some SanDisk CFast Cards Thank you for using Canon products. It has been confirmed that when shooting still images with the EOS-1D X Mark II digital SLR camera launched in April 2016 with SanDisk CFast cards, the following phenomenon will occur. We would like ...

February 2016

Canon "Macro Ring Lite MR-14 EX II" Notice of Error Correction in Instruction Manual (Regarding Use of Filter)

24 Feb 2016 — Canon “Macro Ring Lite MR-14 EX II” Notice of Error Correction in Instruction Manual (Regarding Use of Filter) Thank you for using Canon products. There is an error in the instruction manual for the "Macro Ring Lite MR-14EX II" which was released in May 2014. This notice conveys the details of the error ...

Canon Telephoto EF Lens Accessory To Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII)

24 Feb 2016 — Canon Telephoto EF Lens AccessoryTo Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII) Thank you for using Canon products. We have become aware that some of the above products sold from April 2014 onwards have been assembled with the polarizing filter glass reversely fitted. The details ...

To Users of the EF-S 18-200mm f/3.5-5.6 IS Interchangeable Lens for Canon Digital SLR Cameras

16 Feb 2016 — To Users of the EF-S 18-200mm f/3.5-5.6 IS Interchangeable Lens for Canon Digital SLR Cameras Thank you for using Canon products. We have discovered that there are cases in which some EF-S 18-200mm f/3.5-5.6 IS products may have screws that come loose inside the lens and which may interfere with zoom ...

January 2016

Updated
Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting (During Use With 7 or More Units) When Using the Canon Speedlite 600EX-RT and Speedlite Transmitter ST-E3-RT

08 Jan 2016 — Notice Regarding Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting (During Use With 7 or More Units) When Using the Canon Speedlite 600EX-RT and Speedlite Transmitter ST-E3-RT Thank you for using Canon products. Phenomena Except as described below, the following will occur with ...

October 2015

To Users of Photo and Movie Storage Device "Connect Station CS100"

13 Oct 2015 — To Users of Photo and Movie Storage Device "Connect Station CS100" ( Firmware Update, Version 1.1.2 ) Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see ...

September 2015

EOS-1D C Cinema EOS Camera, Firmware Version 1.4.0

16 Sep 2015 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.0(Notice of the start of update services to Firmware Version 1.4.0) Thank you for using Canon products. Firmware Version 1.4.0 incorporates the following improvements and fixes: Fixes a phenomenon which occurs when the “Shutter button half-press” menu ...

Updated
About EOS 5D - Main mirror detachment, Information About Free Repairs

08 Sep 2015 — Information about the timing for the end of free repairs has been added. About EOS 5D - Main mirror detachment, Information About Free Repairs Thank you for using Canon products. Please note that the free-of-charge repairs described below, which we notified you about on 3 February 2009, will end on 30 ...

June 2015

Caution Concerning Counterfeit Speedlite 600EX-RT

25 Jun 2015 — Caution Concerning Counterfeit Speedlite 600EX-RT Thank you for using Canon products. We have confirmed that there are counterfeit Speedlite 600EX-RT flash products in circulation in the market. It has been reported that these products are being sold through various online marketplace websites. These ...

May 2015

Service Notice: Canon EOS 750D & 760D

15 May 2015 — Service Notice: Canon EOS 750D & 760D Thank you for using Canon products. This notice is to proactively inform our customers of the phenomenon described below along with Canon’s support actions. We value the trust our customers have placed in us, and we are dedicated to continuously improving product ...

December 2014

To Users of Canon Speedlite and Macrolite Products and Accessories

18 Dec 2014 — To Users of Canon Speedlite and Macrolite Products and Accessories Notification Regarding Use of (AA/R6) Lithium Batteries Thank you for using Canon products. DetailsAA/R6 Lithium batteries cannot be used with any Speedlite or Macrolite products and compact battery packs including those listed below ...

Updated
To Users of the PowerShot SX50 HS Compact Digital Camera

07 Dec 2014 — To Users of the PowerShot SX50 HS Compact Digital Camera Thank you for using Canon products. It has been confirmed that the rubber of the viewfinder of some units of the PowerShot SX50 HS compact digital camera may change color (turn white) after a short period of time. Customer support for this phenomenon ...

November 2014

To Users of Canon Speedlite 600EX / 600EX-RT "Caution When Using Color Filter Holder SCH-E1" (Workaround When Low Battery Icon Appears and Speedlite Does Not Start)

18 Nov 2014 — To Users of Canon Speedlite 600EX / 600EX-RT "Caution When Using Color Filter Holder SCH-E1"(Workaround When Low Battery Icon Appears and Speedlite Does Not Start) Thank you for using Canon products. Affected ProductSpeedlite 600EX / 600EX-RT PhenomenonWhen the flash is powered on with the bundled Color ...

June 2014

Updated
To Users of the EOS 5D Mark III Digital SLR Camera Measures for "Change in Displayed Exposure Value in Dark Environments"

24 Jun 2014 — To Users of the EOS 5D Mark III Digital SLR Camera Measures for "Change in Displayed Exposure Value in Dark Environments" Thank you for using Canon products. Concerning the EOS 5D Mark III digital SLR camera, when the LCD panel illuminates in extremely dark environments, the displayed exposure value ...

EOS-1D C Cinema EOS Camera, Firmware Version 1.3.5 (Correction of the line-level audio input malfunction)

10 Jun 2014 — EOS-1D C Cinema EOS Camera, Firmware Version 1.3.5 (Correction of the line-level audio input malfunction) Thank you for using Canon products. Firmware Version 1.3.5 incorporates the following fix: Fixes a phenomenon in which the line-level audio input function of some EOS-1D C cameras does not operate ...

March 2014

Cautions Concerning Counterfeit Accessories of Digital Cameras and Video Camcorders

20 Mar 2014 — Cautions Concerning Counterfeit Accessories of Digital Cameras and Video Camcorders Mar 20, 2014: Added a Genuine Security Label (Battery pack). Thank you for using Canon products. Based on our investigations, we have confirmed that there are counterfeit Canon lithium battery packs, battery chargers, ...

October 2013

To all Users of the EOS-1D X Digital SLR Camera

22 Oct 2013 — To all Users of the EOS-1D X Digital SLR Camera Thank you for using Canon products.We are planning to provide a new firmware update Version 2.X.X for the EOS-1D X which will provide many improved functions and functionality.The Web release of the firmware is scheduled for January 2014. Details of changesDetails ...

To All Users of the Canon Battery Pack LP-E6 and the Canon Battery Charger LC-E6

08 Oct 2013 — To Users of the EOS 5D Mark III, EOS 5D Mark II, EOS 6D, EOS 7D, EOS 70D, EOS 60D, EOS 60Da Thank you for using Canon products. Due to the specifications of Canon Battery Charger LC-E6, there are instances in which the charger's orange lamp will blink rapidly when charging of the Canon Battery Pack LP-...

July 2013

Canon PIXMA PRO-1 printer upgraded with New Functions

08 Jul 2013 — Canon PIXMA PRO-1 printer upgraded with New Functions Thank you for using Canon product. The following new functions have been added to the PIXMA PRO-1. - PRO Mode is now available - Less print margins when printing on fine art papers - Canvas Paper Mode is now available Please check the firmware version ...

June 2013

To users of the Canon EOS-1D X and EOS-1D C digital SLR cameras

18 Jun 2013 — To users of the Canon EOS-1D X and EOS-1D C digital SLR cameras Thank you for using Canon products. This notice is to proactively inform our customers of the details of the phenomena described below along with Canon´s support actions. Because we value the trust our customers have placed in us, we are ...

May 2013

To Users of the Canon EOS-1D C Digital SLR Camera

29 May 2013 — To Users of the Canon EOS-1D C Digital SLR Camera Canon is starting reception of cameras for updates to Firmware Version 1.2.0.Thank you for using Canon products. Affected ProductsCanon EOS-1D C Cinema EOS Camera FirmwareFirmware Version 1.2.0 incorporates the following improvements and fixes: Provides ...

April 2013

To Users of the Canon EOS 6D Digital SLR Camera

09 Apr 2013 — To Users of the Canon EOS 6D Digital SLR Camera Thank you for using Canon products.  The phenomenon described below has been confirmed in Canon EOS 6D Digital SLR Cameras. Canon takes pride in the quality and performance of its products, and we offer our most sincere apologies to customers using ...

February 2013

To Users of the Canon EOS 5D Mark III and EOS-1D X Digital SLR Camera

20 Feb 2013 — To Users of the Canon EOS 5D Mark III and EOS-1D X Digital SLR Camera: Thank you for using Canon products. Affected ProductsEOS 5D Mark III Digital SLR CameraEOS-1D X Digital SLR Camera DetailsDepending upon the shooting conditions, it may take slightly longer for the EOS 5D Mark III / EOS-1D X digital ...

December 2012

To Users of the Canon EOS 6D Digital SLR Camera

13 Dec 2012 — To Users of the Canon EOS 6D Digital SLR Camera Thank you for using Canon products. The procedure listed below addresses the phenomenon posted on December 6, 2012. Phenomenon: We have identified a phenomenon which prevents movie files shot using Canon EOS 6D Digital SLR cameras from being played back ...

To Users of the EOS-1D X Digital SLR Camera

03 Dec 2012 — To Users of the EOS-1D X Digital SLR Camera Thank you for using Canon products. It has been confirmed that auto-focusing may not function at f/8 aperture on some Canon EOS-1D X Digital SLR Cameras with firmware Ver. 1.1.1. We offer our most sincere apologies to customers using this product who have been ...

October 2012

To Users of the Wireless File Transmitter WFT-E7A

16 Oct 2012 — To Users of the Wireless File Transmitter WFT-E7A Thank you for using Canon products. It has been confirmed that the exterior rubber part on some Wireless File Transmitter WFT-E7A unit may change color (turn white) after a short period of time. Customer support for this phenomenon is described in the ...

August 2012

Updated
To Users of the EF40mm f/2.8 STM Interchangeable Lens for Canon Digital SLR Cameras

21 Aug 2012 — To Users of the EF40mm f/2.8 STM Interchangeable Lens for Canon Digital SLR Cameras Thank you for using Canon products. It has been confirmed that the autofocusing function of the EF40mm f/2.8 STM lens, which was released in June 2012, may not operate correctly. The details of this phenomenon are described ...

Updated
To Users of the EOS 650D Digital SLR Camera (Rubber Grip Issue)

03 Aug 2012 — To Users of the EOS 650D Digital SLR Camera (Rubber Grip Issue) Thank you for using Canon products. It has been confirmed that the front rubber grips of some units of the Canon EOS 650D Digital SLR camera may change color (turn white) after a short period of time. Customer support for this phenomenon ...

  • of
  • 4