• Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

    Cannot Find Images Imported from Digital Photo Professional Express in the Camera Roll

    28-Jan-2020
    8204492300

    Solution

      The images imported to Digital Photo Professional Express will be saved in the application, not in the Camera Roll.

      NOTE
      The JPEG and RAW images edited using Digital Photo Professional Express (.CR3) can be exported to the Camera Roll. When doing so, RAW images (.CR3) will become JPEG images.

      If the Digital Photo Professional Express applicaion is deleted, the images imported into the application will also be deleted. Also, the images imported cannot be recovered.
      When importing images to Digital Photo Professional Express, it is advised to save the images on a separate memory card or devices other than the iPad as a means for a backup.