Clearing Jams
13-Jul-2018
8204140500
Solution
If a paper jams, [Paper Jam inside Printer] is displayed in the Printer Status Window. If it is difficult to understand the procedures in the Printer Status Window, see the following sections to clear jams.
Output tray(Paper Jams inside the Machine)
Inside of the machine(Paper Jams inside the Machine)
Drawer(Paper Jams inside the Machine)IMPORTANT
When removing the jammed paper, do not turn OFF the machine
- Turning OFF the machine deletes the data that is being printed.
If paper tears
- Remove all the paper fragments to prevent them from becoming jammed.
If paper jams repeatedly
- Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
- Check that the paper is appropriate for the machine.
Usable Paper
- Check that no jammed paper fragments remain in the machine.
- If you use paper with a coarse surface, set [Paper Type] to [Rough 1 [60-104 g/㎡]] or [Rough 2 [105-163 g/㎡]].
Do not forcibly remove the jammed paper from the machine
- Forcibly removing the paper may damage parts. If you are not able to remove the paper, contact your local authorized Canon dealer or the Canon help line.
NOTE
- If you click [Troubleshooting Details], you can display the same troubleshooting methods that are described in this manual.
Remove the jammed paper according to the procedure below. Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.
1. Remove the output cover.
2. Close the paper stopper, and then open the toner cover.
3. Remove the drum cartridge.
IMPORTANT
Do not shake or tilt the drum cartridge. Also, make sure to avoid applying shocks to the drum cartridge, such as by hitting it against something. Doing so may cause the toner left in the drum cartridge to leak. Remove the drum cartridge gently at the same angle as the slot.
4. Gently pull out the paper.
5. Check whether paper is jammed inside the machine.
5-1. Gently pull out the paper.
- Hold both edges of the paper, pull the leading edge of the paper down, and then pull it out.
6. Check whether paper is jammed in the drawer.
6-1. Remove the paper cover.
6-2. Remove any loaded paper.
6-3. Gently pull out the jammed paper.
6-4. Load the paper.
6-5. Replace the paper cover.
7. Insert the drum cartridge.
8. Close the toner cover.
The paper jam message disappears, and the machine is ready to print.9. Replace the output cover.
