If You Cannot Receive a Fax
31-Jan-2018
8203881000
Issue
You cannot receive faxes. Machine does not switch automatically between telephone and fax calls. You cannot receive faxes and an error report is printed.
Cause and Solution
If you cannot receive faxes, check the following.
Make sure the line is connected properly. (See 
Connecting the Telephone Line.)
Connecting the Telephone Line.)Make sure that the <RX Mode> is set to <Auto>, <Fax/Tel (Auto Switch)>, <Answering Machine>, or <Net Switch>. If you have set <Answering Machine>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See
Receiving Faxes.)
- If <Use Memory Lock> in <Fax Memory Lock Settings> in <Set Fax/I-Fax Inbox> in <Common Settings> in <Receive/Forward> in <Function Settings> of the setting menu is set to <On>, follow the procedures below to output the documents in memory.
<Menu> 
<Function Settings> <Receive/Forward> <Common Settings> <Set Fax/I-Fax Inbox> <Fax Memory Lock Settings> Select <Off> in <Use Memory Lock> <Apply>
<Function Settings> <Receive/Forward> <Common Settings> <Set Fax/I-Fax Inbox> <Fax Memory Lock Settings> Select <Off> in <Use Memory Lock> <Apply>
- Print, send, or delete any documents stored in memory. For instructions on how to check or delete jobs stored in memory, see
Storing Received Faxes into Memory (Memory Reception)
- Check the display for an error message.
- Print a Fax TX Result Report and check for an error. (See
Printing Reports and Lists.)
Make sure paper is loaded in the paper drawer. (See
Loading Paper in the Paper Drawer.)
Loading Paper in the Paper Drawer.)When using an optical fiber line or IP phone line, the machine may not work correctly depending on the connection environment or connected devices. In such a case, contact the provider of the optical fiber line or IP phone.