If You Cannot Receive a Fax (MF729Cx / MF628Cw)
24-Jul-2015
8202707800
Issue
You cannot receive faxes. Machine does not switch automatically between telephone and fax calls. You cannot receive faxes and an error report is printed.
Cause and Solution
If you cannot receive faxes, check the following.
Make sure the line is connected properly. (See [ Connecting the Telephone Line (MF729Cx / MF628Cw) ].)
Make sure that the <RX Mode> is set to <Auto>, <Fax/Tel Auto Switch>, <Answering Machine>, or <Net Switch>. If you have set <Answering Machine>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See [ Receiving Faxes (MF729Cx / MF628Cw) ].)
- If <Memory Lock Settings> in <RX Function Settings> in <Fax Settings> of the setting menu is set to <On>, follow the procedures below to output the documents in memory.
<Menu>
<Fax Settings>
<RX Function Settings>
<Memory Lock Settings>
<Off>
<Fax Settings>
<RX Function Settings>
<Memory Lock Settings>
<Off>
- Print, send, or delete any documents stored in memory. For instructions on how to check or delete jobs stored in memory, see the "e-Manual" (HTML manual) in the DVD-ROM supplied with the machine.
- Check the display for an error message.
- Print a TX Result Report and check for an error. (See [ Printing Reports and Lists ].)
Make sure paper is loaded in the paper drawer. (See [ Loading Paper in the Paper Drawer ].)
When using an optical fiber line or IP phone line, the machine may not work correctly depending on the connection environment or connected devices. In such a case, contact the provider of the optical fiber line or IP phone.