On-screen Messages (EOS M3)
12-Dec-2017
8202514700
Solution
If an error message is displayed, respond as follows.
| Message displayed | Solution |
| No memory card | • The memory card may be inserted facing the wrong way. Reinsert the memory card facing the correct way |
| Memory card locked | • The write-protect tab of the memory card is set to the locked position. Switch the write-protect tab to the unlocked position The [Memory card locked] message appears on the screen (EOS M3) |
| Cannot record! | • Shooting was attempted without a memory card in the camera. To shoot, insert a memory card facing the correct way. |
| Memory card error | • If the same error message is displayed even after you have formatted a supported memory card and have inserted it facing the correct way, contact a Canon Customer Support Help Desk. Formatting Memory Cards (EOS M3) |
| Insufficient space on card | • There is not enough free space on the memory card to shoot, or edit images. Either erase unneeded images or insert a memory card with enough free space |
| Touch AF canceled | • The subject selected for Touch AF can no longer be detected. |
| Charge the battery | • Battery charge is insufficient to operate the camera. Replace it at once with a charged one or recharge the battery. |
| No Image. | • The memory card does not contain any images that can be displayed. |
| Protected! | • The image is protected. Remove protection from the image. [Protected] is displayed on the screen when I try to erase an image. (EOS M3) |
| Unidentified Image/Incompatible JPEG/Image too large./Cannot play back MOV/Cannot play back MP4 | • Unsupported or corrupt images cannot be displayed. • It may not be possible to display images that were edited or renamed on a computer, or images shot with another camera. |
| Cannot magnify!/Cannot rotate/Cannot modify image/Cannot modify/Unselectable image. | • The following functions may be unavailable for images that were renamed or already edited on a computer, or images shot with another camera. Note that starred (*) functions are not available for movies. Magnify*, Rotation*, Rating, Editing*, Print List*, Photobook Set-up* |
| Invalid selection range | • When specifying a range for image selection, you attempted to choose an initial image that was after the final image, or vice-versa. |
| Exceeded selection limit | • More than 998 images were selected for Print List or Photobook Set-up. Choose 998 images or less. • Print List or Photobook Set-up settings could not be saved correctly. Reduce the number of selected images and try again. • You attempted to choose more than 500 images in Protect, Erase, Rating, Print List, or Photobook Set-up. |
| Naming error! | • The folder could not be created or images could not be recorded, because the highest supported folder number (999) for storing images on the card has been reached and the highest supported image number (9999) for images in folders has been reached. Either format the memory card or press the [MENU] button, select the [  -1 ] tab, and change [File No.] to [Auto Reset]Formatting Memory Cards (EOS M3) |
| Lens Error | • Communication between the camera and lens is faulty. Clean the lens contacts and fit correctly on the camera. • Frequent display of this error message may indicate camera damage. In this case, contact a Canon Customer Support Help Desk. |
| A camera error was detected (error number) | • This error message is displayed immediately after a shot, the image may not have been saved. Switch to Playback mode to check for the image. • Frequent display of this error message may indicate camera damage. In this case, write down the error number (Exx) and contact a Canon Customer Support Help Desk. |
| File Error | • Correct printing may not be possible for photos from other cameras or images that have been altered using computer software, even if the camera is connected to the printer. |
| Print error | • Check the paper size setting. If this error message is displayed when the setting is correct, restart the printer and complete the setting on the camera again. |
| Ink absorber full | • Contact a Canon Customer Support Help Desk to request assistance with ink absorber replacement. |
| Message displayed | Solution |
| Connection failed | • No access points were recognized. Check the access point settings. • A device could not be found. Turn the camera off and on again, and retry the connection. • Check the device you want to connect to and make sure it is ready for connection. |
| Cannot determine access point | • The WPS buttons on numerous access points were pressed simultaneously. Try reconnecting again. |
| No access points found | • Check to make sure that the access point is turned on. • When connecting to an access point manually, make sure that you entered the correct SSID. |
| Incorrect password/Incorrect Wi-Fi security settings | • Check the access point security settings. |
| IP address conflict | • Reset the IP address so that it does not conflict with another. |
| Disconnected/Receiving failed/Sending failed | • You may be in an environment where Wi-Fi signals are obstructed. • Avoid using the camera’s Wi-Fi function around microwave ovens, Bluetooth devices, and other devices that operate on the 2.4 GHz band. • Bring the camera closer to the other device you are trying to connect to (such as the access point), and make sure there are no objects between the devices. • Check the connected device to make sure it is not experiencing errors. |
| Sending failed Memory card error | •The memory card may be malfunctioning. You may be able to solve this problem by formatting the memory card (low level formatting). Formatting Memory Cards (EOS M3) •If the same error message is displayed even when you have inserted a formatted memory card facing the correct way, contact a Canon Customer Support Help Desk. |
| Receiving failed Insufficient space on card | • There is not enough free space on the memory card in the target camera to receive images. Erase images to create space on the memory card, or insert a memory card with sufficient space. |
| Receiving failed Memory card locked | • The write-protect tab of the memory card in the camera to receive the images is set to the locked position. Slide the write-protect tab to the unlocked position. |
| Receiving failed Naming error! | • When the highest folder number (999) and the highest image number (9999) have been reached on the receiving camera, images cannot be received. |
| Insufficient space on server | • Delete unnecessary images uploaded to CANON iMAGE GATEWAY to create space. • Save the images sent via Image Sync to your computer. |
| Check network settings | • Check to make sure your computer can connect to the Internet with the current network settings. |
| Mode does not support Wi-Fi | •When the mode dial is set to  , a smartphone cannot be connected. Set the Mode Dial to any mode other than . |