Digital Photo Professional does not work properly / Uninstalling (Deleting) and re-installing Digital Photo Professional (Windows 8)
18-Sep-2014
8202233000
Solution
Please follow the procedure below to uninstall (delete) Digital Photo Professional and then re-install it.
IMPORTANT
Before uninstalling (deleting) Digital Photo Professional , confirm that all open programs have been closed.
1. 
Move the pointer to the bottom right side of the screen. When the Charms bar is displayed, move the pointer up to select 
[Settings]. Next, select the 
[Control Panel].
Move the pointer to the bottom right side of the screen. When the Charms bar is displayed, move the pointer up to select [Settings]. Next, select the [Control Panel].
2. Click [Uninstall a program].
3. Select [Canon Utilities Digital Photo Professional], and then click [Uninstall/Change].
Select [Canon Utilities Digital Photo Professional], and then click [Uninstall/Change].
4. A dialogue box similar to the one in the example image below will be displayed.
Click [OK] to begin the uninstallation of [Digital Photo Professional].
5. If the software is successfully uninstalled, the following screen will appear. Click [OK] to close the window
This completes the procedure for uninstalling Digital Photo Professional.
1. After uninstalling Digital Photo Professional using the procedure above, please restart your computer.
IMPORTANT
To prevent possible operational problems, make sure to restart your computer after uninstalling Digital Photo Professional. Re-installing the software without restarting your computer first may cause operational problems to occur.
2. Confirm the version information appearing on your EOS DIGITAL Solution Disk*, before installing the software.
* If an EOS DIGITAL Solution Disk was not included with your camera, download the software from the Canon home page and install it on your computer.
- Versions prior to 27 are not supported by Windows 8. If the version you have is earlier than 27, please download the updater [dppxxxen.exe] ('xxx’ indicates the version number) from the Canon homepage, and follow the instructions displayed. If the [User Account Control] screen is displayed, please proceed accordingly.
- Versions 28 and later are supported by Windows 8. If you already have a supported version, please refer to the procedure below to complete installation.
3. Insert the EOS DIGITAL Solution Disk (CD-ROM) into the computer.
Click the window that appears in the upper right of your screen.
4. If the following window appears, click [Run SETUP.EXE].
5. Select the area in which you live.
6. Select the country where you live, and then click [Next].
7. Select your language.
8. Click [Custom Installation].
9. After the message appears prompting you to exit other applications, exit other applications and then click [OK].
10. In the [Software to be installed] window, select [Digital Photo Professional] ( 
), and then click [Next].
[Digital Photo Professional] ( ), and then click [Next].
11. Click [Install].
12. Click [Yes] to accept the License Agreement.
NOTE
In some cases, the [User Account Control] screen may appear. In this case, please click [Yes].
13. The following window appears, and installation starts.
14. Click [Next].
15. The following screen appears. In this example, [No, I will register later.] has been selected, and [Next] has been clicked.
[No, I will register later.] has been selected, and [Next] has been clicked.To register your camera on CANON iMAGE GATEWAY, select [Yes, I would.], and follow the instructions to complete registration.
16. Click [OK].
17. Click [Finish].
18. If a message appears prompting you to restart the computer, click [Restart], and when the computer has restarted, remove the CD-ROM.
This completes the procedure for re-installing Digital Photo Professional.