Movies imported to a computer cannot be played back smoothly (EOS 7D Mark II)

    18-Sep-2014
    8202232700

    Solution

      When playing back movies recorded with the camera on a computer, the following problems occur:
       
      • Movies cannot be played back smoothly.
      • The sound and picture are uneven (frame drop).

      If you cannot play back movies that are downloaded to a computer smoothly, please check the computer specifications.
      To use the bundled software to play back MOV movies, the following system environments are recommended.

      ImageBrowser EX System Requirements
      OSWindows 8.1, Windows 8, Windows 7*1Mac OS X 10.8, 10.9
      ComputerComputer running one of the above operating systems (preinstalled)
      (Upgraded machines not supported)
      Internet connection required for auto updating
      Computer running one of the above operating systems (preinstalled), with an included USB port; Internet connection required for auto updating
      CPUStill images:
      Pentium 1.6GHz or higher

      Movies:
      [HD (720p), SD]
      Core 2 Duo 1.66 GHz or higher

      [Full HD (1080p)]
      Core 2 Duo 2.6GHz or higher

      [ALL-I, IPB (1080p)]
      Core 2 Duo 3.0GHz or higher
      Still images:
      Core 2 Duo or higher

      Movies:
      [HD (720p), SD]
      Core 2 Duo or higher

      [Full HD (1080p)]
      Core 2 Duo 2.6GHz or higher

      [ALL-I, IPB (1080p)]
      Core 2 Duo 3.0GHz or higher
      RAMStill images:
      Windows 8.1, 8, 7 (64 bit): minimum 2 GB
      Windows 8.1, 8, 7 (32 bit): minimum 1 GB

      Movie:
      HD (720p), SD: minimum 1 GB
      Full HD (1080p): minimum 2 GB
      Still images:
      2 GB or more

      Movies:
      HD (720p), SD: 2 GB or more
      Full HD (1080p), HD: 2 GB or more
      InterfaceUSBUSB
      Hard disk space440 MB or moreMinimum 550 MB
      DisplayScreen resolution: 1024 × 768 or more
      Color quality: Medium (16 bit) or more
      1,024 x 768 resolution or higher
      Colors: Thousands or more
      *1 Compatible with Service Pack 1.