Consumer Business
Canon Online Store
ENG
Consumer
Switch to: Business
Warranty Support
ENG
  1. Support
  2. Search
  3. Download
Contact Us

    [Protected] is displayed and images cannot be erased.

    04-Mar-2014
    8202033000

    Solution

    Protected images cannot be erased using the camera’s erasure function. To erase them this way, first cancel protection.
    IMPORTANT
    • The position and shape of the operation buttons, screens displayed, and setting items may differ according to the model you use.

    Unlocking All Images at Once
    1. Press the camera's <> button.

    2. Press the <MENU> button.

    3. On the [Playback] () tab, press the <><> buttons to choose [Protect], and then press the <> button.





    4. Press the <><> buttons to choose [Select All Images], and then press the <> button.



    5. Press the <><> buttons to choose [Unlock], and then press the <> button.



    All protected images will be unlocked.

    Unlocking Images Individually
    1. Press the camera's <> button.

    2. Press the <><> buttons to choose the protected image you want to unlock. (The [ ] icon appears on protected images.)



    3. Press the <> button.

    4. Press the <><> buttons to choose [ ], and then press the <> button.



    5.The [ ] icon wil disappear and the image will be unlocked.
    • To unlock other images, repeat steps 2-4.

    Erasing Images
    IMPORTANT
    • Be careful when erasing images, because they cannot be recovered.

    1. Press the camera's <> button.

    2. Press the <><> buttons to select the image you want to erase.

    3. Press the <> button.

    4. Press the <><> buttons, choose [ ], and then press the <> button.



    5. Press the <><> buttons to choose [Erase], and then press the <> button.



    To cancel erasure, press the <><> buttons to choose [Cancel], and then press the <> button.

    6. The current image is now erased.