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    My images are cut off or cropped when they are printed (SELPHY CP820)

    05-Aug-2013
    8201903200

    Solution

    If your images are cut off or cropped when printed, please confirm/adjust the settings as explained in the following sections.

    Confirm that cropping is turned off
    Follow the steps below to confirm that cropping is turned off.



    When cropping is set, is shown in the lower left of the image display screen.

    • Canceling cropping
    To cancel cropping after you have set the cropping area, press the EDIT button　on the image display screen, press the <><> buttons to select [Reset　Cropping], press the <OK> button to access the reset cropping screen, and　then press the <OK> button again.



    Set the correct paper size
    When the aspect ratio of the image does not match the paper size and [Borderless] is selected, part of the image will be cut off when printed. Confirm that the paper size matches the image aspect ratio before printing.
    To prevent an image from being cut off when printing on paper that differs in size from the image’s aspect ratio, set the [Borders] menu option to [Bordered].
    For more information on printing an image with a border, please refer to the following section.


    *The above example shows a 1:1 image as printed on Postcard Size paper.


    Print images with a border
    Borderless (default) / Bordered



    1. Access the setting screen.
    ・Press the <> button.
    ・Press the <><> buttons to select [Change Settings], and then press the <OK> button.





    2. Add a border to the image you want to print.
    ・Press the <><> buttons to select [Borders].
    ・Press the <><> buttons to select [Bordered], and then press the <> button to confirm your choice.
    ・Press the <> button again to return to the image display screen.





    5. Print.
    Select the images and the number of prints, and then　press the <> button to print.


    IMPORTANT
    ・Turning off SELPHY will restore the default setting of [Borderless].
    ・Images are printed without borders when [Page Layout] is set to [ Index ] or [ Shuffle ].
    ・On card-size paper, images are printed without borders when [Page Layout] is set to [ 8-up ] even if [ Bordered ] is selected.