Alarm Lamp Flashes
10-Jul-2013
8201888500
Issue
When an error occurs, the Alarm lamp flashes orange. Check the status of the lamps, then take the appropriate action in Alarm Lamp Flashes or ON Lamp and Alarm Lamp Flash Alternately.
Depending on the error, a support code (error number) and a message are displayed on the computer screen.
REFERENCE
- Alarm Lamp Flashes
- ON Lamp and Alarm Lamp Flash Alternately
Cause and Solution
[ Alarm Lamp Flashes ]
[ ON Lamp and Alarm Lamp Flash Alternately ]
< Cause >
Machine is out of paper.
< Action >
Reload the paper on the rear tray and press the Black or Color button.
< Cause >
Paper jam.
< Action >
The paper may be jammed. Remove the jammed paper, reload paper properly in the machine, then press the Black or Color button.
< Cause >
Is the FINE cartridge is installed properly?
< Action >
Open the cover, push up the FINE cartridge completely, then confirm that the FINE cartridge is installed properly.
After confirming that the FINE cartridge is installed properly, close the cover.
If the problem is not resolved, remove the FINE cartridges, then install them again.
< Cause >
The FINE cartridge is not installed.
< Action >
Install the FINE cartridge.
< Cause >
Appropriate FINE cartridge is not installed.
< Action >
Install the appropriate FINE cartridge.
If the error is not resolved, contact the service center.
< Cause >
Appropriate ink cartridge is not installed.
< Action >
Printing cannot be executed because the ink cartridge is not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
< Cause >
The ink absorber is almost full.
< Action >
Press the machine's Black or Color button to continue printing.
Contact the service center.
< Cause >
The protective material for the FINE cartridge or the tape remains attached.
< Action >
Check the inside of the machine. If the protective material or the tape remains attached, remove it.
< Cause >
The ink may have run out.
< Action >
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
< Cause >
The FINE cartridge cannot be recognized.
< Action >
Replace the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
< Cause >
The ink has run out.
< Action >
Replace the ink cartridge and close the cover.
If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
< Cause >
Printer error has occurred.
< Action >
Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE cartridge holder from moving, and turn on the machine again.
IMPORTANT
- Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
- If the problem is not resolved, contact the service center.
< Cause >
An error requiring you to contact the service center has occurred.
< Action >
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
Number of flashes = Other cases than above. / Support Code = 5011, 5012, 5200, 5400, 5B00, 6000, 6800, 6801, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946
< Cause >
Printer error has occurred.
< Action >
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.