List of Messages (XA25 / XA20)
15-May-2013
8201839700
Solution
If a problem occurs with the camcorder, an error message is displayed on the LCD.
Possible solutions are listed below.
| Message | Solution |
|---|---|
| Cannot convert scenes recorded at 59.94P | Scenes that were recorded with a recording mode of 28 Mbps LPCM (59.94P), 28 Mbps (59.94P) or 35 Mbps (59.94P) cannot be converted. |
| Not enough available space | • Delete some recordings to free some space • Set the recording mode to 5 Mbps for AVCHD movies or 3 Mbps for MP4 movies. • The available space on the memory card is less than the size of the recordings you are trying to copy. Delete some recordings to free some space or reduce the number of recordings to copy. |
| Memory card cover is open | After inserting a memory card, close the double memory card slot cover. |
| No memory card | Insert a compatible memory card into the camcorder. |
| Memory card is full | The memory card is full. Delete some recordings to free some space or replace the memory card. |
| Mem. Card Number of scenes already at maximum | The memory card already contains 3,999 scenes (the maximum number of scenes for AVCHD movies); no further scenes can be copied onto the memory card. Delete some scenes to free some space. |
| Mem. Card Unable to recognize the data | The memory card contains scenes recorded using a video configuration that is not supported (PAL or SECAM). Play back the recordings in the memory card with the device originally used to record them. |
| Accessing the memory card. Do not remove the memory card. | You opened the double memory card slot cover while the camcorder was accessing the memory card or the camcorder started accessing the memory card as you opened the double memory card slot cover. Do not remove the memory card until this message disappears. |
| Memory card A/B writing error Attempt to recover the data? (Can take up to 3 min.) | This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the memory card. Select [Recover] to try to recover the recordings. If you inserted a memory card that contains scenes recorded using another device, we recommend that you select [No]. |
| Memory card is write-protected | The LOCK switch on the memory card is set to prevent accidental erasure. Change the position of the LOCK switch. |
| Need to recover files from the memory card. Change the position of the LOCK switch on the memory card. | This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing on the memory card and later the position of the card's LOCK switch was changed to prevent erasure. Change the position of the LOCK switch. |
| Recording was stopped due to insufficient write speed of the memory card | • The write speed of the memory card was too slow so recording was stopped. Replace the memory card with one rated SD Speed Class 4, 6 or 10. •When the recording mode is 28 Mbps LPCM (59.94P), 28 Mbps (59.94P) or 35 Mbps (59.94P), you must use a memory card rated SD Speed Class 6 or 10. • When recoding movies using slow & fast motion, you must use a memory card rated SD Speed Class 10. • After repeatedly recording, deleting and editing scenes (fragmented memory), it will take longer to write data on the memory card and recording may stop. Save your recordings and initialize the memory card. |
| Check the memory card | • Cannot access the memory card. Check the memory card and make sure it is inserted correctly. • A memory card error occurred. The camcorder cannot record or display the image. Try removing and reinserting the memory card, or use a different memory card. • You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card. • If after the message disappears,  / appears in red, perform the following: Turn off the camcorder and remove and reinsert the memory card.If / turns back to green you can resume recording/playback. If the problem persists, save your recordings and initialize the memory card. |
| No photos | There are no photos to play back. |
| Cannot record | There is a problem with the memory card. If this message appears often without apparent reason, contact a Canon Service Center. |
| Cannot record Check the memory card | There is a problem with the memory card. Save your recordings and initialize the memory card using the [Complete Initialization] option. If the problem persists, use a different memory card. |
| May not be possible to record movies on this memory card | You may not be able to record movies on a memory card without a Speed Class rating or rated SD Speed Class 2. Replace the memory card with one rated SD Speed Class 4, 6 or 10. |
| To record video on this memory card, it is recommended to use a video quality setting other than [59.94P Recording]. | When using a memory card rated SD Speed Class 2 or 4, you may not be able to record movies if you use a recording mode of 28 Mbps LPCM (59.94P), 28 Mbps (59.94P) or 35 Mbps (59.94P). |
| Cannot record movies on this memory card | Movies cannot be recorded on a 64 MB or smaller memory card. Use a recommended memory card. |
| Cannot convert the scene | • The camcorder cannot convert scenes that were recorded using a video configuration that is not supported (PAL or SECAM).
• You cannot convert scenes that were recorded or edited using another device and then transferred to a memory card connected to a computer. • MP4 scenes recorded with a recording mode of 4 Mbps can only be converted to MP4 movies with a recording mode of 4 Mbps or 3 Mbps. Similarly, MP4 scenes recorded with a recording mode of 3 Mbps can only be converted to MP4 movies with a recording mode of 3 Mbps. |
| This photo cannot be displayed | You may not be able to display photos taken with other devices or image files created or edited on a computer and then transferred to a memory card connected to the computer. |
| Cannot play back | Movies cannot be played back from a 64 MB or smaller memory card. Use a recommended memory card. |
| Cannot play back Check the memory card | There is a problem with the memory card. Save your recordings and initialize the memory card using the [Complete Initialization] option. If the problem persists, use a different memory card. |
| Cannot play back Initialize only using the camcorder | The memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder. |
| To use this function change the camera mode to Manual or Cinema | The CUSTOM dial and some of the functions that can be assigned to the assignable buttons cannot be used in  (AUTO) mode. Set the mode switch to  (Manual) mode or  (Cinema) mode to use them. |
| No scenes | There are no scenes on the memory card selected. |
| Number of scenes already at maximum | The number of scenes on the memory card has reached 3,999 (the maximum number of scenes for AVCHD movies). Delete some scenes to free some space. |
| Some scenes could not be deleted | Movies that were protected/edited with other devices and then transferred to a memory card connected to the computer cannot be deleted with this camcorder. |
| Task in progress. Do not disconnect the power source. | The camcorder is updating the memory card. Wait until the operation ends and do not disconnect the compact power adapter or remove the battery pack. |
| Too many photos and MP4 movies. Disconnect the USB cable. | • Disconnect the USB cable. Try using a memory card reader or decrease the number of photos and MP4 movies on the memory card to fewer than 2,500 (Windows), or 1,000 (Mac OS). • If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and restore the connection after a short while. |
| Unable to recognize the data | The camcorder cannot recognize data that was recorded using a video configuration that is not supported (PAL or SECAM). |
| Unable to recover data | Could not recover a corrupted file. Save your recordings and initialize the memory card using the [Complete Initialization] option. |
| Back up recordings regularly | This message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so back up your recordings regularly. |
| Cannot trim the scene | • MP4 movies that were copied to a memory card with a larger cluster size than the memory card they were recorded on cannot be trimmed. • MP4 movies that were recorded or copied using other devices cannot be trimmed. |
| Do not disconnect the power source. Do not disconnect the USB cable unless you first use the computer to safely end the connection. | When the camcorder is in MEDIA mode and is connected to the computer with the supplied USB cable, the camcorder cannot be operated. Disconnecting the USB cable or power source while this message appears may result in permanent loss of the recordings on the memory card. Use the computer's Safely Remove Hardware function to end the connection and disconnect the USB cable before using the camcorder. |
| Cannot communicate with the battery pack. Continue using this battery pack? | • You attached a battery pack that is not recommended by Canon for use with this camcorder. • If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center. |
| Charge the battery pack | Battery pack is exhausted. Charge the battery pack. |
| Battery pack is not compatible. Turning off the camcorder. | A battery pack not recommended by Canon for use with this camcorder was attached and the camcorder was turned on. The camcorder will automatically turn off in 4 seconds. |
| File name error | The folder and file numbers have reached their maximum value. Set [File Numbering] to [Reset] and delete all the MP4 movies and photos on the memory card or initialize it. |
| Scene recorded using another device. Cannot copy the scene. Scene recorded using another device. Cannot divide the scene. | Scenes that were not recorded with this camcorder cannot be copied or divided with this camcorder. |
| Cannot join 23.98P and 29.97P scenes to convert them Cannot join 59.94i and 23.98P scenes to convert them Cannot join PF29.97 and 23.98P scenes to convert them | The combination of scenes you are trying to convert do not allow for joining scenes due to the scenes' frame rate settings. Convert the scenes to MP4 without joining them. |
| Cannot divide the scene. Initialize only using the camcorder. |
• The scene could not be divided because the camcorder’s internal scene management data log
is full. Save your recordings and initialize the memory card. Try dividing the
scene again. • Use the supplied software to save the scene and divide it on the computer. |
| Some scenes were recorded using another device and cannot be copied. | Scenes that were not recorded with this camcorder cannot be copied. |
| Initialize only using the camcorder | Initialize the memory card with this camcorder. |
Refer also to the instruction manual of your access point and other devices you will use.
| Message | Solution |
|---|---|
| No access points found | • The access point set in the camcorder could not be found. • Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. • Make sure that you use the access point’s SSID for the camcorder’s Wi-Fi settings. • If the access point is using MAC address filtering, enter the camcorder’s MAC address in the access point’s configuration screen. |
| Memory card cover is open | The double memory card slot cover was opened while the memory card was being accessed. Stop the Wi-Fi function in use and end the Wi-Fi connection. |
| Unable to connect | Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. |
| Unable to access configuration files | Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a Canon Service Center. |
| Multiple access points detected. Try the operation again. | There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option . |
| Wireless communication is not working correctly | • Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. • Turn off the camcorder and access point. After a short while, turn them on again and perform the Wi-Fi network setup again. If the problem persists contact a Canon Service Center. |
| Wi-Fi cannot be used while the wireless microphone is attached | The camcorder’s Wi-Fi functions cannot be used while the optional WM-V1 Wireless Microphone is connected to the camcorder. Disconnect the microphone from the MIC terminal and turn it off. |
| IP address conflict | Change the camcorder’s IP address to avoid any conflict with devices connected to the same network. Alternatively, change the IP address of the conflicting device. |
| Unable to obtain an IP address | • If you are not using a DHCP server, connect using the [Manual Setup] option and enter the IP address using the [Manual] option. • Turn on the DHCP server. If it is already on, make sure it is functioning properly. • Make sure the address range for the DHCP server is sufficient.. • Turn on the DNS server. If it is already on, make sure it is functioning properly. • Make sure that the DNS server’s IP address and the name for that address are correctly configured. • Set the DNS server’s IP address in the camcorder. • If you are not using a DNS server, set the DNS address to [0.0.0.0]. •If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are configured with the correct gateway address. |
| Wi-Fi error Incorrect encryption key | The encryption key (password) is case sensitive so make sure to enter it correctly. |
| Wi-Fi error Incorrect encryption method | • Make sure the camcorder and access point are using the same authentication/encryption method and encryption key. • If the access point is using MAC address filtering, enter the camcorder’s MAC address in the access point’s configuration screen. |
| Wi-Fi connection terminated | • Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. • The camcorder may not be able to connect to the access point if too many devices are accessing it. After a short while, establish the connection again. |
| Wi-Fi authentication unsuccessful | • Make sure the camcorder and access point are using the same authentication/encryption method and encryption key. • If the access point is using MAC address filtering, enter the camcorder’s MAC address in the access point’s configuration screen. |
| Wi-Fi error Incorrect authentication method | • Make sure the camcorder and access point are correctly configured. • Make sure the camcorder and access point are using the same authentication/encryption method and encryption key. • If the access point is using MAC address filtering, enter the camcorder’s MAC address in the access point’s configuration screen. |
| Unable to complete WPS. | Turn off the camcorder and access point. After a short while, turn them on again and try again. If the problem persists, perform setup using the [Search for Access Points] option. |
| Unable to complete WPS. Try the operation again. | • Some access points require pressing and holding the Wi-Fi Protected Setup (WPS) button. For details, refer to the instruction manual of your access point. • Make sure to touch [OK] on the camcorder’s screen within 2 minutes of activating the Wi-Fi Protected Setup signal on the access point, whether by pressing the button or by entering the PIN code. |
| Another user is already controlling the camcorder. Try again later. | This message appears on the screen of the Wi-Fi device. Multiple Wi-Fi devices are trying to connect with the camcorder. Make sure only one Wi-Fi device is trying to connect and then touch Retry. |