• Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

    The network path to the print server is not correct.

    04-Jul-2012
    8201585200

    Solution

      Cause1 :
      There is a possibility that an incorrect network path was specified on the installation of the printer driver.
      Remedy :
      When installing the CAPT software from [Add Printer Wizard] and specifying the network path using "\" directly, specify the correct path as "\\the print sever name (the computer name of the print server)\the printer name".

      Cause2 :
      There is a possibility that the network path to the print server was changed.
      Remedy :
      Ask your network administrator about the problem.