How to replace the toner cartridge
23-Apr-2012
8201524500
Issue
Cause and Solution
When a Message Appears:
Toner cartridges are consumable products. When the toner cartridge is nearing the end of its life, a message will appear in the Printer Status Window. Follow the directions in the message.
| Message | When it is Displayed | Contents and Remedies |
| <The toner is low.> | When the toner cartridge needs to be replaced soon |
a. You can continue to print. b. Have a new toner cartridge available. c. It is recommended that you replace the toner cartridge before printing a large amount of data. |
| <You may need to check the toner cartridge.> | When there is a possibility that the toner cartridge has reached the end of its life | a. You can continue to print. b. You can continue printing for a while, however, as this may result in damage to the printer, it is recommended to replace the toner cartridge with a new one. c. Replace the toner cartridge with a new one. |
| <The toner is out.> | When the toner cartridge has reached the end of its life |
a. You can continue to print. b. Replace the toner cartridge with a new one. |
IMPORTANT
If the printing appears faint or inconsistent even when a message does not appear, this may be due to the toner cartridge reaching the end of its life. Do not continue to use the toner cartridge, and replace it with a new one when there is deterioration in print quality. When you are replacing the toner cartridge, be sure to use a toner cartridge designed for this printer.
| Model Name | Supported Canon Genuine Toner Cartridge |
| LBP3500 | Cartridge 309 |
NOTE
The lifetime of the toner cartridges (Canon Genuine Cartridges) designed for this printer is as follows. The page counts are on the basis of "ISO/IEC 19752"* when printing A4 size paper with the default print density setting. The level of toner consumption varies depending on the type of documents printed. If your average document contains a lot of graphics, tables, or charts, the life of the toner cartridge will be shorter as they consume more toner.
- The toner cartridge included with the printer: Approximately 6,000 pages
- The replacement toner cartridge
Cartridge 309: Approximately 12,000 pages
* "ISO/IEC 19752" is the global standard related to "Method for the determination of toner cartridge yield for monochromatic electrophotographic printers and multi-function devices that may contain printer components" issued by ISO (International Organization for Standardization).
How to replace a toner cartridge:
Replace the toner cartridge with a new one using the following procedure.
IMPORTANT
Operational requirements and restrictions are indicated at the end of this page. Be sure to read these items carefully in order to operate the printer correctly, and to avoid damage to the printer.
1. Open the front cover.
Open the front cover gently while pressing the lever on the top surface of the cover.
2. Remove the toner cartridge from the printer.
3. Clean the transport guide.
- Raise the transport guide.
Holding the green tab, raise the transport guide.
- Using a slightly dampened cloth with water, wipe off chipped paper and toner that are attached to the transport guide.
After wiping off the dirt, wipe the area with a soft, dry cloth.
IMPORTANT
a. Do not use a cleaning agent such as mild detergent.
b. Be sure that no water or chipped paper is remaining on the transport guide.
c. Be sure to finish with wiping with a dry cloth. Water remaining inside the printer may result in damage to the printer.
- Move the transport guide back to its original position slowly.
4. Take the toner cartridge out of the protective bag.
There are cuts on both sides of the protective bag, so you can open it by hand.
5. Pull up the tape gently while supporting the toner cartridge (1), then remove it together with the black protective sheet (2).
6. Hold the toner cartridge as shown in the figure, shake it gently 5 or 6 times to evenly distribute the toner inside the cartridge.
IMPORTANT
a. If toner is not distributed evenly, this may result in deterioration in print quality. Be sure to carry out this procedure properly.
b. Be sure to shake the toner cartridge gently. If you do not shake the cartridge gently, toner may spill out.
7. Place the toner cartridge on a flat surface, fold back the tab of the sealing tape (1), and then pull out the sealing tape (approx. 72 cm long) gently (2) while supporting the toner cartridge.
Remove the sealing tape by hooking your fingers into the tab and pulling it out straight in the direction of the arrow.
IMPORTANT
Do not pull the sealing tape diagonally, upwards, or downwards. If the tape is severed, it may become difficult to pull out completely.
8. Hold the toner cartridge properly with the arrowed side facing up as shown in the figure.
IMPORTANT
Do not hold the toner cartridge in a manner that is not directed in this procedure.
9. Hold the toner cartridge with both hands and install it into the printer.
Align (A) of the toner cartridge with the toner cartridge guides (B), then insert the cartridge until it stops.
10. Close the front cover.
Close the front cover completely.
IMPORTANT
a. Make sure that the front cover does not open (make sure that there is no space between the front cover and the printer and that the front cover is stable). If the front cover is not closed completely, this may result in poor print quality.
b. If you cannot close the front cover, check if the toner cartridge is installed properly. If you try to close the front cover forcefully, this may result in damage to the printer.
IMPORTANT
a. Be sure to use only the toner cartridges designed for this printer.
b. Do not touch the high-voltage contact (A) or the electrical contact (B) shown in the figure, as this may result in damage to the printer.
c. Do not touch the feed roller (A). This may result in damage to the printer or printer error.
d. Keep the protective bag for the toner cartridge. It may be required after taking out the toner cartridge for printer maintenance.
e. Pull out the sealing tape completely from the toner cartridge. If any tape remains in the toner cartridge, this may result in poor print quality.
f. When pulling out the sealing tape, be careful not to touch the toner cartridge memory (A) or not to hold the drum protective shutter (B) with your hands.
g. Do not leave the front cover open for a long time after installing the toner cartridge.
NOTE
a. For details on how to handle a toner cartridge, see "Precautions for handling toner cartridge" in Related Information at the end of this page.
b. The packing materials may be changed in form or position to be placed, or may be added or removed without notice.