Paper Does Not Feed Properly/"No Paper" Error Occurs
28-Feb-2012
8201326100
Issue
Cause and Solution
* If the paper source setting is not changed since you purchased this machine, the paper source for plain paper is the cassette.
- Setting with the operation panel on the machine:
(Changing the Machine Settings on the LCD)
1. Make sure that the machine is turned on.
2. Press the MENU button.
The menu screen is displayed.
3. Select 
Setup, then press the OK button.
Setup, then press the OK button.4. Select 
Device settings, then press the OK button.
Device settings, then press the OK button.The Device settings screen is displayed.
5. Use the 
button to select the Plain paper feed settings, then press the OK button.
button to select the Plain paper feed settings, then press the OK button.6. Specifies the paper source for A4, Letter, A5, and B5 plain paper.
REFERENCE
A4, Letter, A5, and B5 paper can be loaded in the cassette. Load the other sizes of paper on the rear tray.
- Setting with the printer driver:
(Switching the Paper Source to Match the Purpose)
In this machine, there are two paper sources, a rear tray and a cassette.
You can facilitate printing by selecting a paper source setting that matches your print conditions or purpose.
The procedure for setting paper source is as follows:
You can also set the paper source on the Quick Setup tab.
1. Open the printer driver setup window
2. Select the paper source
From the Paper Source list on the Main tab, select the paper source that matches your purpose.
[Automatically Select]
Plain paper whose Page Size is Letter 8.5"x11" 22x28cm, A5, A4, or B5 is fed from the cassette. Other sizes of plain paper and paper types other than plain paper are fed from the rear tray.
[Rear Tray]
Paper is always fed from the rear tray.
[Cassette]
Paper is always fed from the cassette.
IMPORTANT
Plain paper that is not Letter 8.5"x11" 22x28cm, A5, A4, or B5 and paper types other than plain paper cannot be fed from the cassette.
[Continuous Autofeed]
When plain paper runs out in the specified paper source, the printer automatically switches the paper source.
When printing a large volume of data, load plain paper of the same size in both the rear tray and the cassette. The printer then automatically switches the paper source when paper runs out in one paper source, thus reducing the work of reloading paper.
IMPORTANT
- Continuous Autofeed is unavailable when paper other than Plain Paper is selected for Media Type.
- Since the printer feeds paper from the paper source that was being used the last time Continuous Autofeed was selected and printing ended, load the same paper in both the rear tray and the cassette.
[Paper Allocation]
When the media type for the print data is plain paper and the paper size matches the paper allocation setting, the printer automatically feeds paper from the cassette. If not, the printer feeds paper from the rear tray.
To change the paper allocation settings, click Paper Allocation..., specify the Paper Size to be loaded in the cassette, and then click OK.
When you load frequently used plain paper in the cassette, the printer feeds other types of paper from the rear tray, thus reducing the work of reloading paper.
3. Complete the setup
Click OK.
When you execute print, the printer uses the specified paper source to print the data.
- For information on the paper source for plain paper when the Paper Source on the printer driver is set to Automatically Select:
(Setting the Paper Source for Plain Paper)
When you select Automatically Select from Paper Source, you can use the printer driver to select the paper source for plain paper.
The procedure for setting the paper source is as follows:
Paper Source Setting for Plain Paper 1. Open the printer driver setup window
2. Click Paper Source Setting for Plain Paper on the Maintenance tab
The Paper Source Setting for Plain Paper dialog box opens.
REFERENCE
If the machine is off or bi-directional communication is disabled, a message may appear because the computer cannot collect the machine status.
If this happens, click OK to display the most recent settings specified on your computer.
3. Apply the settings
Select the paper source for plain paper, and then click OK.
The selected settings are enabled hereafter.
IMPORTANT
The descriptions in the machine manual assume that the plain paper is supplied from the cassette. When you change the paper source setting, replace all instances of "cassette" with the new paper source.
Loading Paper
Paper Sources to Load Paper
The machine has two paper sources to feed paper; cassette and rear tray.
You can load paper in either one of the paper sources, depending on the page size and media type of paper. Paper is fed from the cassette or rear tray depending on the selection of the page size or media type.
-> [ Media Types You Can Use ]
See[Loading Paper]
- When loading two or more sheets of paper, flip through the paper before loading.
- When loading two or more sheets of paper, align the edges of the sheets before loading.
- When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
- Always load the paper in portrait orientation, either in the rear tray or the cassette, regardless of the printing orientation.
- When you load the paper on the rear tray, load the paper with the print side facing UP and slide the paper guides to align with the both sides of the paper.
- When loading paper in the cassette, slide the paper guide on the front side to align with the corresponding mark of page size. Load the paper with the print side facing DOWN, align the right edge of the paper stack against the right side of the cassette, then slide the paper guide on the left side to align with the left edge of the paper stack.
Loading Paper
Paper Sources to Load Paper
The machine has two paper sources to feed paper; cassette and rear tray.
You can load paper in either one of the paper sources, depending on the page size and media type of paper. Paper is fed from the cassette or rear tray depending on the selection of the page size or media type.
-> [ Media Types You Can Use ]
See[Loading Paper]
Media Types You Cannot Use
Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the machine to jam or malfunction.
Loading Paper
Paper Sources to Load Paper
The machine has two paper sources to feed paper; cassette and rear tray.
You can load paper in either one of the paper sources, depending on the page size and media type of paper. Paper is fed from the cassette or rear tray depending on the selection of the page size or media type.
-> [ Media Types You Can Use ]
See[Loading Paper]
When printing on envelopes, refer to [ Loading Envelopes in the Rear Tray ], and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
If the paper tears in the rear tray, see [ Paper Jams ] to remove it.
If there are any foreign objects in the rear tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.
REFERENCE
- Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.
Cleaning the Paper Feed Roller
Cleaning the Paper Feed Roller
If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
Check 10: If two or more sheets of paper feed from the cassette at once, clean the inside of the cassette.
For information on cleaning the inside of the cassette, refer to [ Cleaning the Pad in the Cassette ].
Paper may be jammed if the Rear Cover is not closed completely. Push the Rear Cover until it is closed completely.