• Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

    Cleaning the Print Heads from Your Computer

    22-Jul-2011
    8201132400

    Solution

    The print head cleaning function allows you to unclog clogged nozzles in the print head. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink.
    The procedure for cleaning the print head is as follows:

    Cleaning
    1. Open the printer driver setup window

    2. Click Cleaning on the Maintenance tab
    The Print Head Cleaning dialog box opens. Follow the instruction shown in the dialog box.
    Click Initial Check Items to display the items you need to check before performing Cleaning.

    3. Execute cleaning
    Make sure that the printer is on and then click Execute.
    Print head cleaning starts.

    4. Complete cleaning
    The Nozzle Check dialog box opens after the confirmation message.

    5. Check the results
    To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
    If cleaning the head once does not resolve the print head problem, clean it once more.
    IMPORTANT
    Cleaning consumes a small amount of ink.
    Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform cleaning only when necessary.

    1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility

    2. Click the Cleaning icon
    When the dialog opens, follow the displayed instructions.
    Click Initial Check Items to display the items you need to check before performing Cleaning.

    3. Execute cleaning
    Make sure that the printer is on and then click OK.
    Print head cleaning starts.

    4. Complete cleaning
    The Nozzle Check dialog box opens after the confirmation message.

    5. Check the results
    To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
    If cleaning the head once does not resolve the print head problem, clean it once more.
    IMPORTANT
    Cleaning consumes a small amount of ink. Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform cleaning only when necessary.

    Deep Cleaning
    Deep Cleaning is more thorough than cleaning. Perform deep cleaning when two Cleaning attempts do not resolve the print head problem.

    1. Open the printer driver setup window

    2. Click Deep Cleaning on the Maintenance tab
    The Deep Cleaning dialog box opens. Follow the instruction shown in the dialog box.
    Click Initial Check Items to display the items you need to check before performing Deep Cleaning.

    3. Execute deep cleaning
    Make sure that the printer is on and then click Execute.
    Click OK when the confirmation message appears.
    Print head deep cleaning starts.

    4. Complete deep cleaning
    The Nozzle Check dialog box opens after the confirmation message.

    5. Check the results
    To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
    IMPORTANT
    Deep Cleaning consumes a larger amount of ink than Cleaning.
    Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform cleaning only when necessary.

    REFERENCE
    If there is no sign of improvement after Deep Cleaning, switch off the printer, wait 24 hours, and then perform Deep Cleaning again. If there is still no sign of improvement, the ink may have run out or the print head may be worn.


    1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility

    2. Click the Deep Cleaning icon
    When the dialog opens, follow the displayed instructions.
    Click Initial Check Items to display the items you need to check before performing Deep Cleaning.

    3. Execute deep cleaning
    Make sure that the printer is on and then click OK.
    Click OK when the confirmation message appears.
    Print head deep cleaning starts.

    4. Complete deep cleaning
    The Nozzle Check dialog box opens after the confirmation message.

    5. Check the results
    To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
    IMPORTANT
    Deep Cleaning consumes a larger amount of ink than Cleaning. Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform cleaning only when necessary.
    REFERENCE
    If there is no sign of improvement after Deep Cleaning, switch off the printer, wait 24 hours, and then perform Deep Cleaning again. If there is still no sign of improvement, the ink may have run out or the print head may be worn.