Issue
Paper rubs against the printhead
Cause and Solution
<Cause1> The type of paper specified in the printer driver does not match the type loaded in the printer.
<Corrective Action1>
Load paper of the same type as you have specified in the printer driver.
<Corrective Action2>
Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.
1.Press the Stop button and [stop] printing.
2.Change the type of paper in the printer driver and try printing again.
<Cause2> Paper has been loaded incorrectly, causing it to wrinkle.
<Corrective Action>
Reload the paper.
<Cause3> The Printhead is set too low in the Control Panel menu.
<Corrective Action>
In the Control Panel menu, set [Head Height] to [Automatic].
<Cause4> You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink.
<Corrective Action1>
When printing on Heavyweight Coated Paper or other paper-based media, choose a [VacuumStrngth] setting of [Strong] or [Strongest] in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher [Head Height] setting.
<Corrective Action2>
When printing on CAD Tracing Paper or other film-based media, choose a [VacuumStrngth] setting of [Standard], [Strong], or [Strongest] in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher [Head Height] setting.
<Corrective Action3>
When printing on paper 0.1 mm (0.004 in) thick or less, choose a [VacuumStrngth] setting of [Weakest] in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher [Head Height] setting.
<Cause5> When you have loaded paper, the paper you have loaded does not match the type selected on the Control Panel.
<Corrective Action>
Be sure to select the correct type of paper in the Control Panel menu when loading paper.
<Cause6> Since the leading edge of the paper strongly warps upward or ripples, the leading edge of the paper rubs against the printhead.
<Corrective Action>
Set [Cutting Mode] to [Manual] on the Control Panel menu, and select [Off] for the paper leading edge detection setting.
In this case, when keeping track of the amount of roll paper left, set [ManageRemainRoll] to [Off] before loading the roll paper and then set [ManageRemainRoll] to [On] after loading the roll paper.