Printing Does Not Start
07-Mar-2011
8201039700
Issue
Cause and Solution
While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green.
REFERENCE
- When printing large data such as a photo or graphics, it may take longer to start printing. While the Power lamp is flashing green, the computer is processing data and sending it to the machine. Wait until printing starts.
Checking the Ink Status
You can check the ink status on the LCD or with the ink lamps.
See[Checking the Ink Status ]
Replacing an Ink Tank
When remaining ink cautions or errors occur, the message will appear to inform you of the error.
Refer to [ An Error Message Is Displayed on the LCD ].
See[Replacing an Ink Tank ]
If there is still sufficient ink but its ink lamp is flashing red, an ink tank may not be installed in a right position.
Replacing an Ink Tank
When remaining ink cautions or errors occur, the message will appear to inform you of the error.
Refer to [ An Error Message Is Displayed on the LCD ].
See[Replacing an Ink Tank ]
If the ink lamp is not lit, press the 
mark on the ink tank until it clicks into place.
mark on the ink tank until it clicks into place.When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
- If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
- There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly. For details, refer to your setup manual.
If there are any unnecessary print jobs, delete them.
Deleting the Undesired Print Job
*If you are using the XPS printer driver, replace "Canon IJ Status Monitor" with "Canon IJ XPS Status Monitor" when reading this information.
The machine will not print properly if you are using a driver for a different printer.
Make sure that your machine's name is selected in the Print dialog box.
REFERENCE
- To make the machine the one selected by default, select Set as Default Printer.
The machine will not print properly if you are using a driver for a different printer.
Make sure that your machine's name is selected in Printer in the Print dialog box.
REFERENCE
- To make the machine the one selected by default, select Default Printer or Make Default.
Make sure that the printer port is configured appropriately.
1. Log on as a user account with administrator privilege.
2. Select items from the [ Start ] menu as shown below.
- In Windows 7, select [ Devices and Printers ] from the [ Start ] menu.
- In Windows Vista, select the [ Start ] menu > [ Control Panel ] > [ Hardware and Sound ] > [ Printers ].
- In Windows XP, select the [ Start ] menu > [ Control Panel ] > [ Printers and Other Hardware ] > [ Printers and Faxes ].
3. Open the properties of the printer driver for the machine.
- In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select [ Printer properties ].
- In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select [ Properties ].
4. Click the [ Ports ] tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the [ Printer ] column is selected for [ Print to the following port(s) ].
REFERENCE
- When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.
- If the setting is incorrect:
Reinstall the MP Drivers.
- Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:
Launch [ Canon My Printer ] from the task tray, select [ Diagnose and Repair Printer ]. Follow the on-screen instructions to set the correct printer port, then select your machine's name. If the problem is not resolved, reinstall the MP Drivers.
- Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using [ Associate Port ] in the [ Settings ] menu. If the problem is not resolved, reinstall the MP Drivers.
Click Print Options on the Page Setup sheet. Then, select the Prevent loss of print data check box in the displayed dialog.