Issue
Paper rubs against the printhead
Cause and Solution
<Cause 1> The type of paper specified in the printer driver does not match the type loaded in the printer.
<Corrective Action 1>
Load paper of the same type as you have specified in the printer driver.
<Corrective Action 2>
Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.
1. Press the "Stop" button and stop printing.
2. Change the type of paper in the printer driver and try printing again.
<Cause 2> Paper has been loaded incorrectly, causing it to wrinkle.
<Corrective Action>
Reload the paper.
<Cause 3> The Printhead is set too low in the Control Panel menu.
<Corrective Action>
In the Control Panel menu, set Head Height to Automatic.
<Cause 4> You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink.
<Corrective Action 1>
When printing on Heavyweight Coated Paper or other paper-based media, choose a "VacuumStrngth" setting of "Strong" or "Strongest" in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher "Head Height" setting.
<Corrective Action 2>
When printing on CAD Tracing Paper or other film-based media, choose a "VacuumStrngth" setting of "Standard", "Strong", or "Strongest" in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher "Head Height" setting.
<Corrective Action 3>
When printing on paper 0.1 mm (0.004 in) thick or less, choose a "VacuumStrngth" setting of "Weakest" in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher "Head Height" setting.
<Cause 5> When you have loaded paper, the paper you have loaded does not match the type selected on the Control Panel.
<Corrective Action>
Be sure to select the correct type of paper in the Control Panel menu when loading paper.