Cannot Send a Fax
16-Aug-2010
8200708300
Issue
Cause and Solution
- You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
- If you disconnected the power cord without turning off the power (one of the buttons on the Operation Panel is lit), reconnecting it turns on the power automatically.
- If you disconnected the power cord after pressing the ON button to turn off the power (no buttons on the Operation Panel are lit), reconnect it, then press the ON button to turn on the power.
- If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.
A: ON button
B: In Use/Memory lamp
When the In Use/Memory lamp is flashing, a fax is being sent from/received into memory. Wait until the transmission/reception is complete.
Document Stored in Memory
In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.
Reconnect it to the Telephone Line Jack. Refer to [ Prepare the Machine ]
If you still cannot send a fax, there is a problem with the telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
Confirming the Telephone Line Connection
For the basic connection of the machine, refer to [ Prepare the Machine ]. This guide describes other typical connections.
The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.
Check the telephone line type setting and change it as necessary.
Confirming the Telephone Line Connection
For the basic connection of the machine, refer to [ Prepare the Machine ]. This guide describes other typical connections.
The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.
When you send a fax manually, dial the number with Hook key setting set to Enable, or dial the number using the telephone connected to the machine.
Resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.
When Check RX fax information is set to ON, after the machine confirms that the terminal information of the person you want to contact corresponds with the fax number you dialed, the machine will send a fax.
If the machine cannot confirm the terminal information of the person you want to contact, or the fax number you dialed does not correspond with that information, the message "Fax info does not match" is displayed, and the job of sending fax is cancelled.
Make sure that the fax number is registered correctly for speed dialing.
Registering Recipients for Speed Dialing
Speed dialing allows you to dial fax/telephone numbers by simply pressing a few buttons.
The following speed dialing methods are available:
- Check the LCD for an error message.
- Print the Activity report and check for an error.
Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone company.
Confirming the Telephone Line Connection
For the basic connection of the machine, refer to [ Prepare the Machine ]. This guide describes other typical connections.
The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.
Remove the document, then reload it on the Platen Glass or in the ADF.
Check the error message on the LCD, then resolve the problem.
If you are in a hurry, press the Stop button to close the message, then send the fax.