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    Printing Does Not Start

    25-Dec-2009
    8200705300

    Issue


    Cause and Solution

    Check 1: Make sure the power cord is securely plugged in, then turn the machine on
    While any lamp on the Operation Panel is flashing, the machine is initializing. Wait until the lamp stops flashing and remains lit.
    NOTE
    • When printing large data such as a photo or graphics, it may take longer to start printing. While any lamp on the Operation Panel is flashing, the computer is processing data and sending it to the machine. Wait until printing starts.

    Check 2: Check the status of ink tanks. Replace the ink tank if ink has run out
    Replacing an Ink Tank
    When remaining ink cautions or errors occur, the message will appear to inform you of the error.
    The ink status will also be displayed when printing and if the ink is completely out printing cannot be done.

    Check 3: Open the Scanning Unit (Cover) and check to see if the ink lamps are flashing red
    If there is still sufficient ink but its ink lamp is flashing red, an ink tank may not be installed in a right position.
    Checking the Ink Status
    You can check the ink status on the LCD or with the ink lamps.

    Check 4: Open the Scanning Unit (Cover) and make sure that the ink lamps light up red
    If the ink lamp is not lit, press the mark on the ink tank until it clicks into place.

    Check 5: Make sure that the machine is connected to your computer properly
    When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
    • If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
    • There could also be a problem with the USB cable. Replace the USB cable and try printing again.
    When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly. For details, refer to your setup manual.
    How to connect the machine to the computer (USB/wireless LAN/wired LAN)

    Check 6: Restart your computer if you are printing from the computer
    If there are any unnecessary print jobs, delete them.

    Check 7: Make sure that your machine's name is selected in the Print dialog box

    The machine will not print properly if you are using a driver for a different printer.
    Make sure that your machine's name is selected in the Print dialog box.
    NOTE
    • To make the machine the one selected by default, select Set as Default Printer.

    The machine will not print properly if you are using a driver for a different printer.
    Make sure that your machine's name is selected in Printer in the Print dialog box.
    NOTE
    • To make the machine the one selected by default, select Default Printer or Make Default.

    Check 8: Configure the printer port appropriately (Windows)
    Make sure that the printer port is configured appropriately in the printer driver.
    1. Log on as a user account with administrator privilege.
    2. Click Control Panel, then Printer under Hardware and Sound.
    In Windows 7, click Control Panel, Hardware and Sound, then Devices and Printers.
    In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.
    In Windows 2000, click Control Panel then double-click Printers.
    3. Right-click the Canon XXX Printer icon (where "XXX" is your machine's name), then select Printer properties (Windows 7) or Properties (Windows Vista, Windows XP or Windows 2000).
    4. Click the Ports tab to confirm the port settings.
    Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).
    NOTE
    • When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
    * "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.

    • If the setting is incorrect:
    Reinstall the MP Drivers.
    • Printing does not start even though the port named USBnnn is selected:
    Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select Canon XXX Printer (without FAX).
    If the problem is not resolved, reinstall the MP Drivers.
    • Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
    Launch the Canon IJ Network Tool, and select "CNBJNPxxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.
    If the problem is not resolved, reinstall the MP Drivers.

    Check 9: Is the size of the print data extremely large?
    Click Print Options on the Page Setup sheet. Then, select the Prevent loss of print data check box in the displayed dialog.