• Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

    Cleaning the Print Head Deeply

    10-Dec-2008
    8200378900

    Solution

      If print quality does not improve by the standard cleaning of the Print Head, deep cleaning of the Print Head will be necessary. Cleaning the Print Head deeply consumes more ink than the standard cleaning of the Print Head, so clean the Print Head deeply only when necessary.

      You need to prepare: a sheet of A4 or Letter-sized plain paper

      1.Make sure that the power is turned on.

      2.Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Rear Tray.

      3.Open the Paper Output Tray gently.

      4.Clean the Print Head deeply.
      (1) Press the Menu button.
      (2) Use the (Left) or (Right) button to select Settings , and press the OK button.
      The Settings screen will appear.
      (3) Use the (Left) or (Right) button to select Maintenance , and press the OK button.
      The Maintenance screen will appear.
      (4) Use the (Up) or (Down) button to select Deep cleaning, and press the OK button.
      The confirmation screen will appear.
      (5) Use the (Up) or (Down) button to select Yes, and press the OK button.
      The machine starts cleaning the Print Head deeply.
      Do not perform any other operations until the machine completes the deep cleaning of the Print Head. This takes about 1 minutes 30 seconds.
      The print pattern confirmation screen will appear.
      (6) Use the (Up) or (Down) button to select Yes, and press the OK button.
      The nozzle check pattern will be printed.

      5.Examine the nozzle check pattern.
      If the problem is not resolved, turn off the power and clean the Print Head deeply again after 24 hours. Do not disconnect the power plug when turning off the power.
      If the problem is still not resolved, replace the FINE Cartridge with a new one. See [ Replacing FINE Cartridges ]
      If the problem is still not resolved, contact your service center.