Cannot Send a Fax

    11-Sep-2008
    8200348200

    Issue


    Cause and Solution

    The machine is not powered on
    • You cannot send faxes if the power is turned off. Press the ON/OFF button to turn the power on.
    • If you disconnected the power cord without turning off the power (a mode button is lit), reconnect it, then the power is turned on automatically.
    • If you disconnect the power cord after pressing the ON/OFF button to turn off the power (all mode buttons are not lit), reconnect it, then press the ON/OFF button to turn on the power.
    • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is recovered.

    The document is being sent from memory
    When the In Use/Memory lamp is flashing, another document is being sent from memory. Wait until the machine finishes sending it.

    The telephone line is connected to the External Device Jack
    Reconnect to the Telephone Line Jack.
    If you still cannot send a fax, there is a problem with the telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
    Preparing the Machine for Fax
    Typical examples of connecting the machine are described below. The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

    The telephone line type is not set correctly
    Check the telephone line type setting and change it as necessary.
    Preparing the Machine for Fax
    Typical examples of connecting the machine are described below. The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

    Dial tone detect is set to ON
    Resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.

    The fax number is not correctly registered in a speed dial
    Make sure that the fax number is correctly registered when speed dialing.
    Registering Recipients for the Speed Dial
    Speed dial allows you to dial fax/telephone numbers by simply pressing a few buttons. The following speed dial methods are available:

    There was an error during transmission

    The telephone line is not connected correctly
    Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone company.
    Preparing the Machine for Fax
    Typical examples of connecting the machine are described below. The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

    The document is not loaded properly
    Remove the document then reload it on the Platen Glass or in the ADF.

    There was a printer error
    Check an error message on the LCD, then resolve the problem. See [ An Error Message Is Displayed on the LCD ].
    If you are in a hurry, press the Stop/Reset button or the OK button to close the message, then send faxes.