Issue
Cause and Solution
Printing on inappropriate type of paper
Check to see if the paper you are printing on is not too thick or curled. See "
Compatible Media Types" to make sure that the paper you are using is suitable.
Paper Feed Roller is dirty
Paper not loaded properly
Make sure of the following when you load paper in the machine.
- When loading two or more sheets of paper, align the edges of the sheets before loading.
- Always load the paper in portrait orientation in the Rear Tray, regardless of the printing orientation.
- Load the paper with the print side facing UP. Align the paper stack against the right side of the Rear Tray and slide the Paper Guide so that it just touches the left edge of the stack.
Make sure that the paper stack does not exceed the paper support load limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half of the paper support load limit.
Foreign object in the Rear Tray
Make sure that there are no foreign objects in the Rear Tray.
Envelopes not prepared nor loaded properly
- When printing on envelopes, see "Loading Envelopes", and prepare the envelopes before printing. Once you have prepared the envelopes, load them in the machine in portraitorientation. If the envelopes are placed in landscape orientation, they will not feed properly.
- Set the Paper Thickness Lever to the right.