Issue
Cause and Solution
The media is loaded with the wrong side facing upwards
When using paper with one printable surface, make sure the paper is loaded with the printable side facing up.
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
Open the Print Head Cover of the printer to confirm how the ink lamps light or flash, and then take the appropriate action depending on the error condition. For details, see [
Getting the Ink Status Information ].
Inappropriate Paper Thickness Lever setting
Adjust the position of the Paper Thickness Lever according to the type of paper you are printing on.
Depending on the printing content, the printing surface may become scratched or the corners or edges of the paper may become smudged even for the types of paper to set the lever to the right. In this case, set the Paper Thickness Lever to the left.
* Reset the Paper Thickness Lever to the right when you finish printing. If the lever is not set back to the right, the inside of the printer is more likely to get dirty due to the wider clearance between the print head and the loaded paper. It may also reduce print quality.
Print Head nozzles are clogged
If you did not align the Print Head after installation, straight lines may be printed misaligned. Make sure to align the Print Head after you install it.