When a printer error occurs, the Alarm lamp flashes orange as shown below. The number of flashes
indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.
Two flashes: Printer is out of paper. /Paper does not feed
Reload paper in the Rear Tray and press the RESUME/CANCEL button.
Loading Paper
The paper may be jammed. Remove the jammed paper, reload paper properly in the printer, and then press the RESUME/CANCEL button. See "
Paper Jams"
Four Flashes: The Print Head Lock Lever is not locked properly / Ink tank is not installed properly. / Ink may have run out
Possible causes are as follows:
- The lock lever of the Print Head is not locked properly (there are two tabs of the lock lever). Push both tabs (left and right) until each clicks into place.
- If the lamp on the ink tank is not lit, the ink tank may not be installed properly. Push the ink tank until it clicks into place.
- If the lamp on the ink tank is flashing, ink may have run out. Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the RESUME/CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.
Replacing Ink Tanks
When ink tanks run out of ink, replace them using the following steps.
Five flashes: Print Head is not installed./ Print Head is defective
Follow the directions given in your setup sheet to install the Print Head. If the Print Head is already installed, remove the Print Head once and then reinstall it.
If the error is still not resolved, the Print Head may be damaged. Contact your Canon Service representative. "
How to setup the printer"
Eight flashes: Ink absorber is almost full
The printer has a built-in ink absorber to hold the ink used during Print Head
Cleaning, for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the RESUME/CANCEL button to cancel the error so you can continue printing.
However, because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced, you are recommended to contact your Canon service representative as early as possible (You will need to replace a particular part of the printer).
Nine flashes:No response from connected digital camera or video camcorder/Connected digital camera or video camcorder is not compatible with this printer./PictBridge compliant devices are attached to both Direct Print Port and Bluetooth Unit Connector
- A communication time out occurs if printing takes a long time or if it takes too much time to send data. This may cancel printing. Disconnect the USB cable connecting the printer and the device, and then reconnect it. When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the printer. You may also have to turn on the camera or select Play mode manually after connecting the device to the printer. Perform necessary operations according your device's instruction manual before reconnecting it to the printer.
- Check the device connected to the Direct Print Port or Bluetooth Unit Connector on the printer. PictBridge compliant devices or the optional Bluetooth unit BU-30 can be connected to the printer for direct printing.
- When PictBridge compliant devices are attached to the both Direct Print Port and Bluetooth Unit Connector on the printer, disconnect both PictBridge compliant devices and connect either of the PictBridge compliant devices again.
- When the optional Bluetooth units BU-30 are attached to the both Direct Print
Port and Bluetooth Unit Connector on the printer, turn off the printer, and then
remove either of the Bluetooth units. For details on how to remove the Bluetooth unit, refer to the Bluetooth Guide on screen manual.
Eleven flashes: Automatic Print Head Alignment failed
Possible causes are as follows:
- Paper of size other than A4 or Letter is loaded in the Rear Tray. Press the RESUME/CANCEL button on the printer to dismiss the error, then load a sheet of supplied paper (Paper For Print Head Alignment) or A4/ Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP in the Rear Tray.
- Print Head nozzles are clogged. Press the RESUME/CANCEL button to dismiss the error, and print the nozzle check pattern to check the status of the Print Head. See "Printing the Nozzle Check Pattern"
- The Paper Output Slot is exposed to strong light. Press the RESUME/CANCEL button to dismiss the error, and then adjust your operating environment and/or the position of the printer so that the Paper Output Slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning the Print Head again, press the RESUME/CANCEL button to dismiss the error, and then perform Manual Print Head Alignment. For details on Manual Print Head Alignment, see "
Manual Print Head Alignment"
Twelve Flashes: Low battery level
The battery is running low.
Connect the supplied Universal AC Adapter and charge the battery.
For details on the charge level indication of the battery, refer to its instruction manual.
Fifteen Flashes: Ink tank cannot be recognized
An Ink tank error has occurred. (The lamp on the ink tank is off.)
Confirm how the ink lamps light or flash, and then take the appropriate action depending on the error condition.
Getting the Ink Status Information
With the Ink Lamps
You can confirm the status of each ink tank by the ink lamps. Open the Print Head Cover of the printer to confirm how the ink lamps light or flash.
Replacing Ink Tanks
When ink tanks run out of ink, replace them using the following steps.
Seventeen Flashes: Ink has run out
Ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Print Head Cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition. See"
Replacing an Ink Tank"
NOTE
If the function for detecting the remaining in level is disabled, the ink tank is displayed in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). See "
Getting the Ink Status Information"
Eighteen Flashes: Printer detected ink out condition
Printer detected ink out condition. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Print Head Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or refilled ink tanks. See "
Replacing an Ink Tank"
NOTE
If the function for detecting the remaining in level is disabled, the ink tank is displayed in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). See "
Replacing an Ink Tank"
Nineteen Flashes: A USB hub is connected
If a USB hub is connected to the Direct Print Port or the Bluetooth Unit Connector on the printer, remove the hub. Connect the PictBridge compliant device or the Bluetooth Unit directly to the printer.
