• Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

    Cannot receive fax - Unable to get documents from information services.

    20-Oct-2011
    8100117300

    Issue

    Cannot get documents from information services.
    Cannot get documents from information services.

    Cause and Solution

    Is your machine set to the tone dialing?
    Press [Tone] to set the tone dialing.
    Select the Receive Mode that Suits Your Needs
    Follow this procedure to set the machine for receiving faxes.
    The default setting is <FaxOnly>.

    Do you receive messages from the information services such as "Press [Start] after the beep to receive" ?
    When you hear the beep sound, press [Start].