Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused. Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

Cannot receive fax - Faxes do not print.

Last Updated : 20-Oct-2011
Issue Number : 8100116800

Make sure you remove the seal from the toner cartridge. For details, see Install Toner Cartridge.

Make sure the toner cartridge is installed properly. For details, see Install Toner Cartridge.

Replace the toner cartridge. For details, see Replacing the Toner Cartridge.

Make sure you load paper that meets the requirements for use. For details, see Paper Requirements.

Change <PAPER SETTINGS>. For details, see Set Paper Size and Type.