Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused. Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

The USB Connection Has a Problem

Last Updated : 15-Nov-2011
Issue Number : 8100110000

Make sure that the printer and computer are connected with the USB cable properly.

Use a USB cable appropriate for the USB interface of this printer. The USB interface is USB 2.0 Hi-Speed and USB Full-Speed (USB1.1 equivalent).

Additionally, use a USB cable with the following symbol.