• Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

    Toner Does Not Fix Well

    31-Oct-2011
    8100075000

    Issue

    Toner does not fix well.
    Toner does not fix well.

    Cause and Solution

    Appropriate paper is not being used.
    Replace the paper with that which can be used with this printer. [Usable Paper]


    The setting for [Paper Type] is not appropriate.
    Perform the following procedure in the printer driver. [Specifying a Paper Type]
    1. Display the [Paper Source] sheet.
    2. Set [Paper Type] to the appropriate value.

    A problem has occurred inside the printer.
    <Remedy 1>
    If <Service Error> is displayed in the Printer Status Window, turn the printer OFF, wait for 10 seconds or longer, and then turn it ON again. This may clear the message.
    <Remedy 2>
    If the message does not disappear even after applying the Remedy 1, contact your local authorized Canon dealer.