Free Gift Redemption

Free Gift Redemption

How do I redeem my free gifts?

For purchases from Canon authorised dealers:
Free gifts/cashback to be redeemed at Canon Customer Care Centre.

For purchases from Canon eShop:
Free gifts will be delivered along with the purchased product, except NTUC Cash vouchers, which requires to be redeemed at Canon Customer Care Centre.

Please refer to the respective promotion terms and conditions for redemption details.

What are the documents I need to bring along for free gift redemption?

For compliance and audit purposes, documentary proof of purchase will have to be presented at the point of redemption.
These include original copies of 
  1. Proof of purchase (E.g. Sales invoice)
  2. Warranty card issued by Canon Singapore Pte. Ltd.
  3. For Online Warranty Promotion, please print the Online warranty registration copy to claim the gifts.
The documents will have to support and be in compliance with the terms and conditions of the specific promotion.

For detailed terms and conditions for specific promotions, check here.

When do I have to collect the free gifts?

Free gifts are held for a limited duration and only till the specified last date of redemption (generally 7 days from the end of promotion purchase period). After this date, all gifts will be returned and the promotion closed for audit purpose. As such, we will not be able to extend beyond the specified last date of redemption nor replace the claim with other promotions. For detailed terms and conditions for specific promotions, check here.

Note:
Due to service disruption during COVID-19 pandemic, all free gift redemption period is extended to 31 July 2020, or later accordingly to the promotion T&C.  

It is inconvenient to go to another place to collect the free gifts. Why can't Canon issue the gifts at the reseller or dealer?

For purchases from Canon authorised dealers:
Promotional items and gifts are not issued at dealer / reseller level in order to ensure it will not be used for purposes other than intended for the Canon promotion.

For purchases from Canon eShop:
Free gifts will be delivered along with the purchased product, except NTUC Cash vouchers, which requires to be redeemed at Canon Customer Care Centre.

We seek your understanding on the arrangement to ensure our customers' interest is met.

How do I redeem my free gift for purchase on Canon eShop?

For purchases from Canon eShop, free gifts will be delivered along with the purchased product, except NTUC Cash vouchers, which requires to be redeemed at Canon Customer Care Centre. 

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