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Free Repairs for EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III Interchangeable Lenses for Digital SLR and Mirrorless Cameras - Canon Singapore

31 Oct 2023

    Free Repairs for EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III Interchangeable Lenses for Digital SLR and Mirrorless Cameras

    Thank you for using Canon products.

    It has been confirmed that some units of the EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III interchangeable lenses for digital SLR and mirrorless cameras manufactured during a specific period is affected by the issue described below.

    Customer support for this issue is stated below.

    We would like to offer our sincere apologies to users who may have been inconvenienced by this issue.

    We are committed to taking steps needed to help ensure that our customers are confident in our products.

    Issue
    When shooting with One-Shot AF mode in low-temperature environments, an issue, in which focus cannot be achieved and the focus lens operates continuously, occurs.

    Please note that the frequency of this issue depends upon the temperature of the area the camera is being operated.  As the temperature of the shooting environment increases, the frequency of occurrence decreases.

    Affected Products
    Units of the EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III that were manufactured in 2023 are affected.

    Even if your lens is within the scope of affected units, please note that there are lenses that are not affected by this issue even when shooting in low-temperature environments.

    Location where the product name is imprinted

    Certain units that exhibit the following numbers in the first four digits of the 10-digit serial number listed on the lens are affected. (See images below.)

    Serial numbers of affected units

    The issue occurs on some units that were manufactured within the period listed above. 

    To verify whether your lens is affected, please read through the details under “How to check if your lens is affected”.

    How to check if your lens is affected:

    1. Click the [Search] button below to display the serial number input screen.
    2. Input your lens’ serial number (10 digits) and then click the [Submit] button.
    3. One of the following three messages will be displayed.
      “Your lens is NOT an affected product.”
      “Your lens is an affected product.”
      “Invalid number”

    Search

    *The list of affected units will be updated on a regular basis as needed.

    Support
    Please note that if your unit is within the scope of affected units as described above, but is experiencing an issue other than the one described herein, a fee to repair your unit may apply.

    Please make sure that the lens cap and dust cap are attached to your lens when sending it in for repair, and kindly note that we will only accept your lens alone (not the camera).

    Period of Accepting Free Repairs
    Until 31 October, 2026

    Contact Information for Inquiries
    Please contact your nearest service centre if you have any queries.

    First Posted on 31 October 2023