The support code appears on the LCD and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.
<Cause>
Ink may have run out.
<Action>
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.
REFERENCE
- Do not remove an ink tank until a new one is prepared to be installed.
- Once you remove an ink tank, the machine will not operate until a new one is installed.
- Once you remove an ink tank, the machine will not operate even if the removed ink tank is just reinstalled.
<Cause>
The ink tank is not installed.
<Action>
Install the ink tank.
Replacing an Ink Tank
When you need to replace an ink tank, follow the procedure below.
<Cause>
The ink has run out.
<Action>
Replace the ink tank and close the front cover.
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
REFERENCE
- Do not remove an ink tank until a new one is prepared to be installed.
- Once you remove an ink tank, the machine will not operate until a new one is installed.
- Once you remove an ink tank, the machine will not operate even if the removed ink tank is just reinstalled.
<Cause>
The ink tank is not installed properly.
<Action>
Open the front cover.
Then push the ink tank.
After installing the ink tank properly, close the front cover.
If the problem is not resolved, contact the service center.
IMPORTANT
- The ink tank that was once installed cannot be removed until the ink runs out.
<Cause>
The ink has run out.
<Action>
To maintain both machine and print quality, the machine cannot continue printing under the ink out condition.
Cancel printing and replace the ink tank before printing again.
IMPORTANT
- Do not remove an ink tank until a new one is prepared to be installed.
- Once you remove an ink tank, the machine will not operate until a new one is installed.
- Once you remove an ink tank, the machine will not operate even if the removed ink tank is just reinstalled.
<Cause>
Ink tank has not been properly recognized.
<Action>
Contact the service center.
<Cause>
The ink absorber is almost full.
<Action>
Press the machine's OK button to continue printing. Contact the service center.
<Cause>
Printer error has occurred.
<Action>
Contact the service center.
Replacing an Ink Tank
When you need to replace an ink tank, follow the procedure below.
<Cause>
The cause of following may have occurred the failure of Automatic Print Head Alignment.
- Print head nozzles are clogged.
- The paper of size other than A4 or Letter is loaded in the cassette 1.
- The paper output slot is exposed to strong light.
<Action>
Press the printer's OK button to dismiss the error, then take the actions described below.
- Print the nozzle check pattern to check the status of the print head.
- Load one sheet of A4/Letter-sized plain paper in the cassette 1 and perform Automatic Print Head Alignment again.
For Automatic Print Head Alignment, always load paper in the cassette 1.
- Adjust your operating environment and/or the position of the machine so that the paper output slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning the print head again, press the printer's OK button to dismiss the error, and then perform Manual Print Head Alignment.
Support Code=B202, B203, B204
<Cause>
An error requiring you to contact the service center has occurred.
<Action>
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
IMPORTANT
- If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Support Code=5100, 5102, 5103, 5104, 5105, C000
<Cause>
Printer error has occurred.
<Action>
Cancel printing, turn off the machine. Then confirm the following.
- Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the print head holder from moving.
If any, remove the materials.
- Confirm that the ink tanks are installed properly.
Push an ink tank until it clicks into place.
After confirming the conditions above, turn on the machine again.
If the problem is not resolved, contact the service center.
IMPORTANT
- When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the clear film or the white belt.
If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.
Support Code=5200, 5203, 5204, 5205, 5206, 5207, 5208, 5209, 5400, 5C01
<Cause>
Printer error has occurred.
<Action>
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
Support Code=6000, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6920, 6921, 6930, 6931, 6932, 6933, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 7100, 7200, 7201, 7202, 7203, 7204, 7205, 7300, B502, B503, B504
<Cause>
Printer error has occurred.
<Action>
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If Support Code=6910 is displayed, follow the procedures below.
1. Temporarily turn off the power of all other devices on the network.
2. Set the [ IPv6 settings ] of the machine to [ Inactive ].
3. Place the machine in a different location.
If the problem is not resolved, contact the service center.
REFERENCE
- How to Disable the IPv6 Settings of the Machine
1. Select [ Setup ] on the operation panel.
2. Select [ Device settings ].
3. Select [ LAN settings ].
4. Select [ Other settings ].
5. Select [ TCP/IP settings ].
7. When a message displays, select [ Yes ].
8. Select [ Enable/disable IPv6 ].
9. In the screen displayed, select [ Inactive ].