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    The list of the messages that appear in the display of the control panel

    11-Apr-2012
    8201514100

    Issue

    When the printer cannot continue printing for some reason (an error status), the printer beeps, the Message indicator comes on, and an error message that indicates the description of the error appears in the display. A Warning message appears in the display when the printer requires some remedy (a warning status) although the job is not affected.
    If either of these messages appears, perform the following procedures according to the message.
    NOTE
    Clarifications of the operation and additional explanations for the procedure are indicated at the end of this page. Reading these notes is highly recommended.

    Cause and Solution

    MessageCause and Remedy
    <E nnn-nnnn> ("n" represents a number)Cause:
    A problem has occurred inside the printer.
    Remedy:
    Solve the problem following the instructions in "Service Call Display".
    <02 COOLING>Cause 1:
    The temperature of the fixing unit exceeded a fixed value after printing (especially paper with a narrower width) continuously.
    Remedy:
    Please wait a moment. The printer cools down the fixing unit automatically. It resumes the job after finishing the cool down process.

    Cause 2:
    When printing after the paper is changed from narrower one to wider one, the printer cools down the fixing unit so that the print quality is maintained.
    Remedy:
    Please wait a moment. The printer cools down the fixing unit automatically. If the message appeared during printing, it resumes the job after finishing the cool down process. If the message appeared after the job, the message disappears and the printer stops operation after the cool down process, and the printer becomes ready to print.
    <OF OPT.CONN.ERR>Cause 1:
    The optional paper feeder is not installed properly.
    Remedy:
    Turn the power OFF, install the paper feeder properly, and then turn it ON again.

    Cause 2:
    The optional paper feeder is installed or removed when the printer is ON.
    Remedy:
    Turn the power OFF, install or remove the paper feeder, then turn the printer ON again.

    Cause 3:
    The connector of the optional paper feeder is disconnected.
    Remedy:
    Turn the printer OFF, unplug the power plug from the AC power outlet and contact your local authorized Canon dealer.

    Cause 4:
    A paper feeder that is not for this printer is installed.
    Remedy:
    Turn the power OFF, install the paper feeder for this printer, and then turn it ON again.
    <11 NO "size" PAPER>Cause:
    Paper of the size specified in the application is not loaded in the paper source (in all the paper sources when PAPER SOURCE is set to AUTO; in the specified paper source when the setting is fixed).
    Remedy 1:
    Refill or load paper.
    Remedy 2:
    Press [Feeder Selection], then select other paper source for the same paper size or larger paper size.
    <12 COVER OPEN>Cause:
    The front cover is open.
    Remedy:
    Close the front cover firmly. If the printer is not online, press [Online].
    <13 PAPER JAM>Cause:
    Paper is jammed inside the printer.
    Remedy:
    Remove the jammed paper and set the paper cassette and covers to the original position. If the printer is not online, press [Online].

    Important:
    a. If paper jams have occurred at multiple areas at the same time, the areas appear in the display by rotation.
    b. If you have removed the jammed paper without opening any cover, be sure to open and close the front cover once, and then press [Online].
    <14 NO TONER CART>Cause:
    The toner cartridge is not installed or installed improperly.
    Remedy:
    Install the toner cartridge properly.
    <16 PREPARE TONER>
    (Warning Message)    		Cause:
    The toner cartridge needs to be replaced soon.
    Remedy:
    You can continue printing for a while, however, have a new toner cartridge available. If you print a large amount of data or white patches appear on the images even after applying this remedy, replace the toner cartridge with a new one. If the printer is not online after closing the front cover, press [Online].
    <16 CHECK TONER>Cause:
    The toner cartridge needs to be replaced soon.
    Remedy:
    Press [Online]. You can continue printing for a while, however, have a new toner cartridge available. If you print a large amount of data or white patches appear on the images even after applying this remedy, replace the toner cartridge with a new one. If the printer is not online after closing the front cover, press [Online].

    Note:
    The message takes several seconds to disappear after the toner cartridge is installed.
    <18 FEED ERROR>Cause:
    Paper of the size or type that cannot be fed from the multi-purpose tray or paper cassette is specified.
    Remedy 1:
    If a paper source is specified, press [Select Feeder], then set PAPER SOURCE to AUTO.
    Remedy 2:
    Press [Select Feeder], select a paper source from which paper of the specified size or type can be fed, then load paper.
    Remedy 3:
    Specify the settings for STD PAPER SIZE and STD PAPER TYPE in the FEEDER MENU options in the SETUP menu to the size or type of paper that can be loaded in the paper source.
    Remedy 4:
    Press [Online], then print from the currently selected paper source. However, this may result in deterioration in print quality.
    <1G CHECK TONER>
    (Warning Message)    		Cause:
    The toner cartridge has reached the end of its life, or there is a possibility that a toner cartridge whose life has once reached the end is installed.
    Remedy 1:
    Check if there is any problem with the toner cartridge.
    Remedy 2:
    If <9F CHECK TONER> appears and there is a problem with the print quality even after applying the Remedy 1, remove the toner cartridge and replace it with a new one.
    <1H CHK TNR CONN.>
    (Warning Message)    		Cause:
    There is a possibility that the toner cartridge is not installed properly.
    Remedy 1:
    Remove the toner cartridge, then reinstall it properly.
    Remedy 2:
    If <1H CHK TNR CONN.> appears and there is a problem with the print quality even after applying the Remedy 1, remove the toner cartridge and replace it with a new one.
    <23 DOWN.MEM.FULL>
    <Error Skip>    		Cause:
    The memory for registering overlay forms and custom characters has run out and overflowed.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the overflowed data cannot be registered.
    Remedy 2:
    Perform a soft reset using the RESET menu, increase the free space of RAM using the following procedure, register the data again, and then print again.
    - Perform a hard reset or cycle the power of the printer (Be aware that all the data in the memory will be deleted).
    - Install an optional expansion RAM module.
    <26 SYS.MEM.FULL>
    <Error Skip>    		Cause:
    The work memory required for the printer process has run out while the system is processing the data (mainly the graphics data and text data).
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the data with which an error has occurred is not printed properly.
    Remedy 2:
    Perform a soft reset using the RESET menu, and then increase the free space of RAM using the following procedure.
    - Perform a hard reset or cycle the power of the printer (Be aware that all the data in the memory will be deleted).
    - Install an optional expansion RAM module.
    <27 JOB START ERR>
    <Error Skip>    		Cause:
    The specified emulation does not exist.
    Remedy:
    Press [Online] to continue printing from the next data. However, the data with which an error has occurred is not printed.
    <30 MEMORY FULL>
    <Error Skip>    		 Cause 1:
    The work memory has run out while the system is processing the data.
    Remedy:
    The printer continues printing by pressing [Online]. However, the data with which an error has occurred may not be printed properly.

    Cause 2:
    (If this error has occurred while the printer is ON) The amount of memory specified in NVRAM could not be secured because the memory construction had been changed (The expansion RAM is removed).
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the data may not be printed properly due to the change of the memory construction.

    Important:
    The memory construction of NVRAM is rewrote to a securable value when <30 MEMORY FULL> appears.

    Remedy 2:
    After turning the printer OFF, restore the memory to the original condition (install the removed RAM), and then print again.
    Remedy 3:
    Set EXT.RX BUFFER in the INTERFACE MENU options in the SETUP menu to OFF and then print again.
    <32 2-SIDED ERROR>
    <Error Skip>    		Cause 1:
    Paper on which automatic 2-sided printing cannot performed is selected.
    Remedy:
    Select a standard paper size for the paper source and paper size setting in the computer, and then print again.

    Cause 2:
    The memory for performing 2-sided printing cannot be secured.
    Remedy:
    Increase the free space of RAM using the following procedure, then print again.
    - Delete the registered data.
    - Install an optional expansion RAM module.

    Cause 3:
    The printer received data for 2-sided printing on which the printer cannot perform automatic 2-sided printing.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the data on each side is printed on two pages.
    Remedy 2:
    Perform a soft reset in the RESET menu, change the paper size of the data to the one on which the printer can perform 2-sided printing, and then print again.
    <33 WORK MEM.FULL>
    <Error Skip>    		 Cause:
    The work memory for each operation mode cannot be secured.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the data with which an error has occurred is not printed properly.

    Important:
    When you continue printing by pressing [Online], be aware that the data of overlay or macro that is already registered may be deleted.

    Remedy 2:
    Perform a soft reset in the RESET menu, increase the free space of RAM using the following procedure, and then print again.
    - Perform a hard reset or cycle the power of the printer (Be aware that all the data in the memory that the printer has received will be deleted).
    - If you are using UFR II Printer Driver, install an optional expansion RAM module. However, the problem may not be solved even after the expansion RAM module is installed.
    <35 TABLE FULL>
    <Error Skip>    		Cause:
    The number of the documents in a job has exceeded 16.
    Remedy:
    The printer continues printing by pressing [Online]. However, the job with which an error has occurred is not printed.
    <38 LOW IMAGE QLTY>
    <Error Skip>    		Cause:
    The printer cannot process the data because it is too complicated.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the printer prints with the image quality level being lowered.
    Remedy 2:
    Perform a soft reset in the RESET menu, set GRADATION LEVEL in the QUALITY MENU options in the SETUP menu to STANDARD, and then print again.
    Remedy 3:
    If you want to print without the image quality level being lowered, install an optional expansion RAM module, and then print again.
    <39 SPL MEM.FULL>
    <Error Skip>    		 Cause:
    Because spool memory has run out, the printer cannot print.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the page with which an error has occurred are not printed.
    Remedy 2:
    Perform a soft reset in the RESET menu, specify the paper size smaller, and then print again.
    Remedy 3:
    Perform a soft reset in the RESET menu, set GRADATION LEVEL in the QUALITY MENU options in the SETUP menu to STANDARD, and then print again.
    Remedy 4:
    If 2-SIDED PRINT. in the FEEDER MENU options in the SETUP menu is set to ON, specify OFF, and then print again.
    Remedy 5:
    Change the setting for HALFTONES in the QUALITY MENU options in the SETUP menu, and then print again.
    Remedy 6:
    Install an optional expansion RAM module, then print again.
    <41 CHK PAPER SZE>Cause 1:
    The size of the paper loaded in the multi-purpose tray or paper cassette is different from the setting for TRAY PAPER SIZE, CASSETTE1 SIZE, or CASSETTE2 SIZE specified from the computer or control panel.
    Remedy:
    Match the size specified in "TRAY PAPER SIZE" and the size of the loaded paper, and then press [Online].

    Cause 2:
    You are using UFR II Printer Driver, and you loaded custom paper of its long edges 215.9 mm or less and printed when TRAY PAPER SIZE, CASSETTE1 SIZE, or CASSETTE2 SIZE in the FEEDER MENU options in the SETUP menu was set to MIXED SIZE.
    Remedy:
    Load the paper in landscape orientation, then print again.

    Cause 3:
    SPECIAL MODE J in the USER MAIN. options in the SETUP is set to OFF.
    Remedy:
    Set "SPECIAL MODE J" to ON, then print again.
    <52 RAST.MODE ERR>
    <Error Skip>    		 Cause:
    The printer received data in format that it does not support during printing in the Raster mode.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the data may not be printed properly.
    Remedy 2:
    Print again using a printer driver that supports image data formats.
    <58 JOB MEM.FULL>
    <Error Skip>    		Cause:
    There is not sufficient free RAM space to process jobs.
    Remedy 1:
    If you are processing multiple jobs at once, press [Online] to cancel printing, wait for other jobs complete, and then print again.
    Remedy 2:
    If the job data is too large, divide the job and print again.
    <59 JOB RX ERROR>
    <Error Skip>    		 Cause:
    The printer received any unanalyzable data while it is receiving a job, or it timed out.
    Remedy 1:
    Press [Online] to cancel printing, then print again.
    Remedy 2:
    A problem may be occurring in the network you are using. Check the status of the network that your are using.
    <96 CHK SUBOUTPUT>/<CLOSE TRAY> Cause:
    Paper was to be output with the printed side facing up during automatic 2-sided printing.
    Remedy:
    Close the face-up output tray. The printer resumes printing, and the paper is output to the face-down output tray.
    <9F CHECK TONER>
    (Warning Message)    		 Cause:
    There is a possibility that a toner cartridge whose life has once reached the end is installed.
    Remedy 1:
    Check if there is any problem with the toner cartridge.
    Remedy 2:
    If <9F CHECK TONER> appears and there is a problem with the print quality even after applying the Remedy 1, remove the toner cartridge and replace it with a new one.
    <A4 nn ERROR> ("nn" represents two-digit alphanumeric characters) Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <A5 nn ERROR> ("nn" represents two-digit alphanumeric characters)Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <A7 nn ERROR> ("nn" represents two-digit alphanumeric characters)Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <D7 nn ERROR> ("nn" represents two-digit alphanumeric characters)Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <D8 LAYOUT ERROR>Cause:
    The page cannot be laid out because the memory has run out.
    Remedy 1:
    Set [Graphics Mode] in UFR II Printer Driver to [Raster Mode], then print again.
    Remedy 2:
    After performing a soft reset using the RESET menu, perform a hard reset to increase the free memory space or cycle the power of the printer, and then print again. (Be aware that all the data in the memory that the printer has received will be deleted.)
    Remedy 3:
    Perform "Error Skip", then continue printing. However, the data with which an error has occurred is not printed properly.
    <D8 VERSION ERROR>Cause:
    Any job is sent from a UFR II Printer Driver that this printer does not support.
    Remedy 1:
    Change the version of the UFR Printer Driver to that this printer supports, and then print again.
    Remedy 2:
    Perform "Error Skip", then continue printing. However, the data with which an error has occurred is not printed properly.
    <D8 SYNTAX ERROR>Cause:
    Invalid data is sent when printing using UFR II Printer Driver.
    Remedy 1:
    Press [Online] to continue printing from the next data. However, the page with which an error has occurred and its subsequent pages are not printed.
    Remedy 2:
    Confirm the data to be printed, then print again.
    <D8 nn ERROR> ("nn" represents two-digit alphanumeric characters)Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <F2 NO FONT>
    <Error Skip>     		Cause:
    The registered fonts used for creating overlay forms had been deleted during printing.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, unregistered fonts are not printed.
    Remedy 2:
    Register the fonts in the memory again or create a form using usable registered fonts, and then print again.
    <F9-nn PWR OFF> ON> ("nn" represents two-digit alphanumeric characters)Cause:
    A problem has occurred while the printer is processing print data.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <FF FONT FULL>
    <Error Skip>     		Cause:
    Because of too many fonts to be registered, the field (font table) for registering font information has run out and overflowed.
    Remedy:
    The printer continues printing by pressing [Online]. However, the page with which an error has occurred is not printed properly.
    <FM SIZE ERROR>
    <Error Skip>     		Cause:
    There is some font with its size exceeds the pseudo-scalable font size.
    Remedy:
    Perform "Error Skip", then continue printing. However, the characters with which an error has occurred are not printed properly.
    <FM SCALE ERROR>
    <Error Skip>     		Cause:
    There is a character in which the number of coordinate points on the contour lines exceeds the limitation of a pseudo-scalable font.
    Remedy:
    Perform "Error Skip", then continue printing. However, the characters with which an error has occurred are not printed properly.
    <PC LOAD "size"> Cause:
    The paper of the size specified in the application is not loaded in the paper cassette or multi-purpose tray, or the paper source for the different paper size is selected.
    Remedy 1:
    Load the paper of the size selected in the application (or the one specified by scaling factors). Remedy 2:
    If you are using the multi-purpose tray, check the size of the paper in the multi-purpose tray, and when the size does not match the size specified in the application (or the one specified by scaling factors), specify the setting properly.
    Remedy 3:
    Press [Feeder Selection], then select the paper cassette in which the paper of the matched size is loaded.
    Remedy 4:
    Press [Online], then print to the currently loaded paper forcibly. If you are using multi-purpose tray, the paper size setting for the multi-purpose tray automatically changes to the setting specified in the application.

    Important: If you open the front cover when the message is displayed, the message may disappear. However, be sure to follow the directions in the displayed message to change the paper.
    NOTE
    a. When multiple warnings are occurring at the same time, the Waning messages appear by rotation.
    b. When the printer is in error status and warning status at the same time, the Waning message does not appear.
    c. If WARNING STEP in the SETUP menu is set to OFF, a message with (Warning Message) does not appear even when the printer is in a warning status.
    d. For a message with the <Error Skip> mark, you can skip the error by pressing [Online] and continue printing. However, part of the print data may be missing or it may not be printed properly. When you want to stop the process, perform a soft reset to eliminate the cause of the error, press [Online], and then print again. Also, you can automatically skip the errors to which this mark is attached by setting AUTO ERROR SKIP in the SETUP menu to ON.


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