What to do when the camcorder is not recognized by a computer
Solution
When connecting the camcorder to a computer via a USB cable, if the camcorder is not recognized by the computer, please check the following points.
- Remove and reconnect the USB cable, and then turn on the camcorder again.
- Connect the USB cable to the computer properly.
- If there is more than one USB terminal on the computer, try to connect the USB cable to the other USB terminals.
- Disconnect any USB devices other than the camcorder, keyboard, and mouse.
- Connect the camcorder and the computer directly with a USB cable. Operation using USB hubs is not guaranteed.
- If software is running in the background, exit them and connect the camcorder again.
CAUTION
- When the camcorder is connected to a computer:
- Do not open the double memory card slot cover and do not remove the memory cards.
- Observe the following precautions while the ACCESS indicator is on or flashing. Failing to do so may result in permanent data loss.
- Do not open the double memory card slot cover.
- Do not disconnect the USB cable.
- Do not turn off the camcorder or the computer.
- Do not change the camcorder’s operating mode.