If the Message <Close the fixing cover and return the scanner unit.> Appears
16-Dec-2011
8200288400
Solution
If a paper jam occurs in the fixing unit, the message <Close the fixing cover and return the scanner unit.> appears on the display. Follow the procedure below to remove the jammed paper.
Check the following if you experience repeated paper jams:
- The paper you are using meets the requirements for use.
- You have removed any scraps of paper from the inside of the machine.
Fan and tap the paper stack on a flat surface before loading it in the machine.
CAUTION
- When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
- The fixing unit and its surroundings inside the printer are hot during use. Make sure the fixing unit is completely cool before removing the jammed paper. Touching the fixing unit when it is still hot may result in burns.
- If loose toner comes into contact with your skin or clothing, wash with cold water. Warm water will set the toner.
- When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and consult a physician.
- When removing jammed original or paper, take care not to cut your hands on the edges of the original or paper.
- After clearing all paper jams, remove your hands from the machine immediately. Even if the machine is not in operation, your hands, hair, or clothing may get caught in the feed rollers, which could result in personal injury or damage if the machine suddenly starts printing.
IMPORTANT
- Remove jammed paper while the power of the machine is ON. If the power is turned OFF, the data being printed will be deleted. When you remove the fixing unit to remove jammed paper, however, the data being printed will be deleted because you have to turn the machine OFF.
- Applying excess force may result in tearing paper or damaging the parts in the printer. When removing jammed paper, pull out the paper in the most appropriate direction, judging from the position of the paper.
- Do not place any object on or touch the transfer belt of the delivery feeder unit. You do not need to manually clean the transfer belt even when it is stained by toner, as the delivery feeder unit has a self cleaning function for the belt. Breaking the delivery feeder unit or damaging the transfer belt may result in misfeeds or deterioration in print quality.
1. Lift the scanning platform (A) until it is locked.
2. Open the fixing cover, holding it by its left tab (A).
CAUTION
The fixing unit and its surroundings inside the machine are hot during use. Make sure the fixing unit is completely cool before removing the jammed paper. Touching the fixing unit when it is still hot may result in burns.
3. Hold both sides of any jammed paper and gently pull it out.
CAUTION
Do not force a jammed paper out of the machine. If the jammed paper cannot be removed easily, proceed to the next step.
4. Close the fixing cover.
5. Lower the scanning platform.
CAUTION
Be careful not to get your fingers caught.