Value-adding to Customers and Staff
With the substantial reduction in mundane paperwork, employees are now able to provide value-added services to customers. Ferrero Asia saw the potential to upgrade their personnel skillset and redeploy them to make a difference in other functions of the business. These include business reviews with key customers, collaboration with the transport management team and sales team to provide customised solutions to customers. The implementation of the solution empowers employees in career progression and development.
A Smaller Carbon Footprint
In line with the Group’s commitment to respect and protect the environment, Ferrero Asia is able to reduce its carbon footprint with the signicant reduction in paper usage. Unlike previously where hardcopy printouts are used in deliveries, employees now work with digital documents, allowing the process to be more seamless and sustainable.
A Brilliant After-sales
Team Ferrero Asia has a very positive experience working with Canon Singapore. The Canon team has been very responsive and reliable in addressing challenges faced. Both parties have established a mutual understanding and trust which had been crucial in the smooth implementation of the solution.
Working Towards a Long-term Partnership
Since implementing ThereforeTM in its operations, Ferrero Asia has seen a 50% reduction in document processing workload and a 20% increase in productivity level. Next, the document management solution could be implemented in its Legal, Human Resource and Finance departments involving paperwork-intensive tasks. There are also plans to get its distributors on board to create a truly seamless and ef cient work process.