Tedious and Inefficient Manual Workflows
Both a manufacturer and distributor, Corlison / Pearlie White handles large volumes of documents daily, in different types and formats, from purchase orders to sales invoices. Processing these documents was tedious as employees had to manually key in by the piece. Manual data entry was also susceptible to human errors, and resources had to be set aside to ensure accuracy of work, creating labour-intensive and error- prone workflows.
Productivity Loss from Time-consuming Tasks
Processing documents became progressively wearisome due to the time- consuming data entry tasks. Every entry needed a considerable amount of time to complete, as limited resources had to be channelled into verifying and validating, even for small and simple transactions. It built up into an unproductive system that began to affect employee morale.
Dip in Employee Morale
Corlison / Pearlie White began to receive feedback from employees that the current work was mundane, and desired more challenging tasks. Employee morale decreased from the monotonous repetitive tasks. Understanding that there was a need for change, this became a turning point for the company.