Solution
Please follow the procedure below to uninstall (delete) Digital Photo Professional Ver. 4. 0 and then re-install the software.
IMPORTANT
Please exit any open applications before uninstalling Digital Photo Professional Ver. 4.0.
Using the uninstaller to delete the software
1. Click
[Start](
) →
[All Programs].
2.　Click
[Canon Utilities]->
[Digital Photo Professional 4] ->
[Digital Photo Professional 4 Uninstall].
3. When the [User Account Control] dialog box appears, click [Yes].
4. When the following dialog box appears, click [Yes] to start uninstalling [Digital Photo Professional 4].
5. When uninstallation is finished, A dialogue box similar to the one in the example image below will be displayed.
Click [OK] to close the window.
This completes the process of deleting the software by using the uninstaller.
To reinstall the software, please refer to the 'Re-installing Digital Photo Professional 4.0' section below.
Deleting the software when using the uninstaller does not work
If [The software has been successfully uninstalled.] is not displayed after you have completed the steps listed in the previous section, please try performing the procedure explained below.
1. Click
[Start](
) →
[Control Panel].
2. Click [Uninstall a program*] in the [Control Panel].
*If the display style is [Large Icons] or [Small Icons], click [Programs and Features].
3. Select
[Canon Utilities Digital Photo Professional 4] and click
[Uninstall/Change].
4. When the dialog box appearing in the example image below is displayed, click [OK] to start uninstalling [Digital Photo Professional 4].
5. When the uninstallation is finished, a dialogue box similar to the one in the example image below will be displayed.
Click [OK] to close the window.
This completes the procedure for deleting the software when using the uninstaller does not work.
Re-installing Digital Photo Professional Ver. 4.0
1. After uninstalling Digital Photo Professional Ver. 4. 0 using one of the procedures above, please restart your computer.
IMPORTANT
To prevent possible operational problems, make sure to restart your computer after uninstalling Digital Photo Professional. Re-installing the software without restarting your computer first may cause operational problems to occur.
2. Double-click the [dppw400u2] file. If your computer does not contain a [dppw400u2] file, please connect to the internet and download the file from the Canon homepage.
IMPORTANT
- Internet access is required to use this function, and any ISP account charges and access fees must be paid separately.
- When performing installations/deinstallations, please log on to the computer as an administrator.
3. The file will be extracted. Double-click 'dppw400u2'.
4. Select the area in which you live.
5. Select the country where you live, and then click [Next].
7. After the message appears prompting you to exit other applications, exit other applications and then click OK.
8. Read the license agreement and if you agree to the terms, click [Yes] to begin the installation.
If you do not select [Agree], it will not be possible to install the software.
NOTE
In some cases, the [User Account Control] screen may appear. In this case, please click [Yes].
- Installation of Microsoft .NET Framework 4.5 is required for to run Digital Photo Professional Ver. 4.0. If Microsoft .NET Framework 4.5 is not installed on your computer, please read the license agreement and if you agree to the terms, click [Yes] to install Microsoft .NET Framework 4.5.
10. When 'Installation has completed successfully' appears, click [Next].
This completes the procedure for re-installing Digital Photo Professional Ver. 4.0.
