Paper Does Not Feed Properly
03-Oct-2011
8201085900
Issue
Cause and Solution
- Switching the Paper Source to Match the Purpose
In this printer, there are two paper sources, a manual feed tray and a rear tray.
You can facilitate printing by selecting a paper source setting that matches your media type or purpose.
The procedure for setting paper source is as follows:
You can also set the paper source on the Quick Setup tab.
1. Open the printer driver setup window.
2. Select the media type
Select the type of paper loaded in the printer from the Media Type list on the Main tab.
REFERENCE
- When Other Glossy Paper (Margin 35), Fine Art "Photo Rag", Fine Art "Museum Etching", Other Fine Art Paper 1, or Other Fine Art Paper 2 is selected for Media Type on the Main tab, select Art XX (Margin 35) from the Page Size list.
3. Select the paper source
From the Paper Source list, select the paper source that matches your purpose.
Manual Feed
Paper is supplied from the manual feed tray in the back.
IMPORTANT
- When A5, B5, 4"x6" 10x15cm, 4"x8" 101.6x203.2mm, 5"x7" 13x18cm, L 89x127mm, 2L 127x178mm, Hagaki 100x148mm, Hagaki 2 200x148mm, Wide 4"x7.1" 101.6x180.6mm, or Custom... is selected for Page Size on the Page Setup tab, paper cannot be supplied from the manual feed tray in the back.
- When Plain Paper, Hagaki A, Ink Jet Hagaki, or Hagaki is selected for Media Type on the Main tab, paper cannot be supplied from the manual feed tray in the back.
Rear Tray
Paper is fed from the rear tray.
IMPORTANT
- When 14"x17" 36x43cm is selected for Page Size on the Page Setup tab, paper cannot be supplied from the rear tray.
- When Fine Art "Museum Etching" is selected for Media Type on the Main tab, paper cannot be supplied from the rear tray.
4. Complete the setup.
Click OK.
When you execute print, the printer uses the specified paper source to print the data.
- Always load the paper in portrait orientation, regardless of the printing orientation.
- When you load the paper, load the paper with the print side facing UP and slide the Paper Guides to align with the both sides of the paper.
-> [ Loading Paper ]
In the Rear Tray:
- When loading two or more sheets of paper, flip through the paper before loading.
- When loading two or more sheets of paper, align the edges of the sheets before loading.
- When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
In the Manual Feed Tray:
When you load the paper, load one sheet at a time. When you print continuously, set the next paper after the last one is finished printing.
Media Types You Cannot Use
Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.
Media Types You Can Use
Choose paper suitable for printing, for the best print results. Canon provides you various types of paper to enhance the fun of printing, such as stickers as well as papers for photo or document. We recommend the use of Canon genuine paper for printing your important photos.
If the paper tears in the Rear Tray or the Manual Feed Tray, see [ Paper Jams ] to remove it.
If there are any foreign objects in the Rear Tray or Manual Feed Tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
REFERENCE
- If the Feed Slot Cover is opened, close it slowly.
Paper does not feed properly if the Inner Cover is even slightly open.
REFERENCE
- The Inner Cover is not present depending on the country or region of purchase.
Printing a Disc Label
Cautions When Printing on the Disc Label
- Be sure to use the Disc Tray supplied with this printer. It has an "H" on the upper side.
- Do not print on printable discs that are not compatible with inkjet printing. The ink will not dry and may cause problems with the disc itself or devices which the disc is loaded onto.
- Do not print on the printable discs' recording surface. Doing so will make data recorded on discs unreadable.
- Hold the printable discs by their edges. Do not touch either the label surface (printing surface) or recording surface.
- Remove any dirt from the Disc Tray before placing printable discs on the Disc Tray. Loading discs in a dirty Disc Tray may scratch the recording surface of the discs.
- After printing, allow the printing surface of the disc to dry naturally. Do not use hairdryers or expose the disc to direct sunlight to dry the ink. Do not touch the printing surface until the ink has dried.
- Do not attach the Disc Tray while the printer is in operation.
- Do not remove the Disc Tray while printing on printable discs. Doing so may damage the printer, the Disc Tray, or the disc.
- Do not get dirt or scratches on the reflectors of the Disc Tray. The printer may not be able to recognize loading of the printable disc, or printing may become misaligned. If the reflectors on the Disc Tray become dirty, wipe the reflector clean with a soft, dry cloth, taking care not to scratch the plate.
- The Disc Tray may become dirty if software other than Easy-PhotoPrint EX is used.
- Always use the supplied 3.15 inches / 8 cm Disc Adapter when printing on 3.15 inches / 8 cm printable discs.
- Always close the Inner Cover after printing on printable discs.
See[Printing a Disc Label ]
REFERENCE
- Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.
Cleaning the Paper Feed Roller
If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.